I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video.
This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.
Thanks dani_ji for sharing the details.
I looked into this, and the error is happening because the keyframe you’re using includes a minor. Firefly won’t process any generation that involves minors, even if the image isn’t sexual or inappropriate, as this goes against Adobe Generative AI User Guidelines.
When it come to credits consumption, here’s what actually happens: credits are deducted when you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.
To double‑check this, I ran the same model, prompt, and character setup and captured my credit balance before generating, during the loading phase, and after the error. The credits were restored each time.
If you’re still certain that credits were permanently deducted on your side, please share the date when those generations were made. I can escalate this to the team to verify your credit usage.
Let me know, and we’ll take it from there.
Hajar
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