Hi. I signed up for a 7 day free trial and cancelled it ahead of the deadline. I was charged anyway.

Forum|Forum|10 days ago
June 11, 2026
5 replies
35 views

Hi. I signed up for a 7 day free trial and cancelled it ahead of the deadline. I was charged anyway and somehow on my account it appears I will be charged monthly. How do I stop this? I did receive an email from Adobe saying the subscription had ended, so I don't understand why I was charged and why it appears I will be charged monthly! want to ensure that I get refunded for €7.92 which I was charged; and ensure also that I will not be charged again. I need to be removed from the monthly subscription which I did not sign up for.

Correct answer ShivangiGupta

Hi @Monica+Zammit,

I confirm that a refund has been initiated by Adobe 3 days ago when you cancelled your plan. It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Monica+Zammit,

I confirm that a refund has been initiated by Adobe 3 days ago when you cancelled your plan. It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

^Shivangi

kglad

Community Expert

@Monica+Zammit

check your account, https://account.adobe.com

does it show any subscriptions?

Nancy OShea

Community Expert

If you cancelled within the 14-day grace period, you’ll receive an automatic refund in 10-15 business days. No refunds for cancellations after 14 days.

See Subscription & Cancellation Terms below:

https://www.adobe.com/legal/subscription-terms.html

You should have received an email confirming your cancellation.

https://account.adobe.com/plans

Hope that helps.

Nancy O'Shea— Product User & Community Expert