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Alex+Bilyk
Participant
June 18, 2026
Answered

Desde la última actualización no puedo colocar imágenes en indesign: cuando lo hago se cuelga el programa

  • June 18, 2026
  • 3 replies
  • 17 views

Desde la última actualización no puedo colocar imágenes en inDesign, cuando lo hago, la imagen se ve, pero el programa se cuelga y ni siquiera puedo cerrarlo

 

Since the last update, I can't place images in InDesign. When I do, the image appears, but the program crashes and I can't even close it.

    Correct answer Bill Silbert

    After an update it is not unusual to experience poor program performance if you chose the option to import previous settings and preferences. Using preferences that were aligned with the older code of the previous version can cause all kinds of issues. Try resetting your preferences and see if that stops the crashes that you’re experiencing. This process will restore the program to its defaults.

    To reset preferences:

    For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

    For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    The preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    3 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    June 19, 2026

    After an update it is not unusual to experience poor program performance if you chose the option to import previous settings and preferences. Using preferences that were aligned with the older code of the previous version can cause all kinds of issues. Try resetting your preferences and see if that stops the crashes that you’re experiencing. This process will restore the program to its defaults.

    To reset preferences:

    For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

    For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    The preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    Alex+Bilyk
    Participant
    June 19, 2026

    Perfecto, al restablecer las preferencias se solucionó el problema. Muchas gracias a Bill y a todos

     

    Alex+Bilyk
    Participant
    June 19, 2026

    Perfect, resetting the preferences solved the problem. Many thanks to Bill and everyone.

    Anubhav M
    Community Manager
    Community Manager
    June 18, 2026

    Hi @Alex+Bilyk,

    Crashes in the middle of work are genuinely disruptive, and we'd like to help you narrow this down. To investigate, could you share:

    1. Your installed OS version and InDesign version
    2. Whether the crash happens with specific image files, or with files stored in a particular folder location

    Please also try the troubleshooting steps in this help article and share what you observe: https://helpx.adobe.com/indesign/desktop/troubleshoot/launch-and-crash-issues/issues-on-startup.html

    Thanks for your patience.

    Anubhav

    leo.r
    Community Expert
    Community Expert
    June 18, 2026

    What are your exact versions of InDesign and operating system? Also, disable Generative AI options in preferences — will it make a difference?