Participant

Question

Adobe Creative Cloud and Health Care?

Forum|Forum|5 years ago
November 18, 2020
4 replies
425 views

Hi Everyone,

I'm curious if there are any users out there from Health Care? We currently can't use cloud based systems b/c of privacy concerns. Wondering how others have navigated this with the Adobe Suite?

thanks.

ratan_mia

Participant

In short, the intersection of Adobe Creative Cloud and healthcare focuses entirely on communication, education, and clinical design—not direct patient data. Medical illustrators, healthcare marketing teams, and educational departments rely heavily on tools like Illustrator, InDesign, and Premiere Pro to create patient care brochures, anatomical diagrams for journals, and onboarding videos for telehealth platforms. Because standard Creative Cloud applications are not HIPAA-compliant, healthcare organizations strictly use them for public-facing or anonymized materials, ensuring that no Protected Health Information (PHI) ever enters Adobe's cloud storage. For larger hospital networks, IT administrators typically utilize enterprise licensing to disable cloud sharing features entirely, allowing creative teams to safely build high-quality visual content on secure, local servers.

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BaniVerma

Community Manager

Hi @ratan_mia,

Thanks for taking the time to share such a detailed overview. It is useful context for anyone who comes across this thread.

You are right on the most important point. Adobe acts as a Business Associate only for a specific set of HIPAA-Ready Services, and customers are not permitted to put PHI through any service that is not on that list. Creative Cloud is not a HIPAA-Ready Service, so it falls under the category Adobe says must not be used for PHI. The current list of HIPAA-Ready Services, along with how the Business Associate Agreement (BAA) works, is maintained here: https://www.adobe.com/trust/compliance/hipaa-hds/hipaa-ready.html

For healthcare organizations that do need to handle PHI within Adobe, the path is to license one of those HIPAA-Ready Services (for example Acrobat Sign or Adobe Workfront) with the correct license and a signed BAA, rather than relying on Creative Cloud.

For the creative side, where teams are working on public-facing or anonymized materials, enterprise and teams administrators can tighten how content is shared using Asset Settings in the Admin Console. This lets an admin remove public link sharing or limit sharing to organization members and trusted users: https://helpx.adobe.com/enterprise/using/asset-settings.html

Please don't hesitate to follow up if you have any further questions.

Thanks,

^BS

C

charles_3923

Participant

As someone familiar with both healthcare and digital tools, I understand the concern—privacy and compliance (like HIPAA) are non-negotiable in our field. While Adobe Creative Cloud offers powerful features, many healthcare organizations face challenges with cloud storage due to data sensitivity. Some opt for Adobe’s enterprise solutions with stricter data control or maintain offline versions where possible. Others work with IT/legal to develop cloud usage policies that meet compliance standards. Still, for design-related tasks not involving PHI, Creative Cloud can be feasible. I’d also suggest checking out your local or national health service online platform it often provides secure tools, updates, and compliant digital resources worth exploring.

Thanks!

L

lonzo237573575bab

Participant

Hi Everyone,

I'm curious if there are any users out there from health care? We currently can't use cloud based systems b/c of privacy concerns. Wondering how others have navigated this with the Adobe Suite?

thanks.
By @Hilary5DC8

Can you tell the issue about that you will check it out...

A

Anshul_Nautiyal

Community Manager

Hi @lonzo237573575bab,

Thank you for reaching out. I have checked the Adobe ID associated with your post, and I am unable to find any active license linked to it. Could you please provide more details about the issue you are experiencing? This will help me better understand your concern and provide the appropriate assistance.

Looking forward to your response.

Regards,
^AN

S

SuJoshi

Community Manager

Hello,

Kindly describe the issue so that we can assist you in a better way.

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