RoboHelp

HelloI have the problem that the hyperlinks in the index do not work with Chinese characters. The characters are always interpreted as special characters. Is there a trick on how to use Chinese characters in the index?Version: Robohelp 2015greetings

Is there a way I can take the search index created by RoboHelp and write my own javascript to connect?  I tried to hack the filed whfform.htm & whfbody.htm but all the js includes got really confusing.  I would like to create my own simple HTML page with a search box.  Have the function on the search box get the results from the RoboHelp collection and repaint the results div.  I am using version 10.

How can I edit the meta tag that gets inserted when generating the HTML5 responsive layout (see below)?  I need to get that unescaped > out of there because it has negative effects on linked programs, but can't find where to edit this setting in RoboHelp.  I don't have breadcrumbs on the page and I don't see any option to disable breadcrumbs in the HTML5 layout.< meta name="topic-breadcrumbs" content="Administration > Customer Management" / >I found a SSBreadCrumbSeperator element in the HTML5 ssl file, but changing this did nothing to change the output, it still has the unescaped > character in it.I'm using Robohelp 2015 (12.0.3.428).

Hi,I need your assistance. In my responsive HTML5 output, I notice a border around the content topic.Is there a way to remove the border or margin around the topic so that it looks consistent across the topic page?Your help is much appreciated.Thanks.Regards,Kai

I am working with a fairly old help file, imported from (I think) Robohelp 7. All the pages are topped with a banner that uses 'Heading 1'. I need to change the colours of 'Heading 1' to match corporate policy. I have updated the relevant CSS file. I have updated all pages to make sure they are referencing the correct CSS file. On pages that I have written since I took on the task, the new colours are applied as I would hope - albeit at design time, with a strange pattern of diagonal lines on the background colour.The problem is with the older pages. Whilst they also use 'Heading 1', they appear to have a font attribute placed over the top of the embedded style. This means they do not inherit the white lettering of my new style, they remain black, which renders them unreadable against my new background colour. If I right click on an affected heading, I can 'remove attribute' and the black text turns white as per the CSS. However there are far too many pages thus affected for me to addr

Hello,I am using RoboHelp 2015 and in Responsive Layout output, I need to re-arrange these tabs. I want the Dynamic Content Filter tab to be displayed before ToC. Is it possible to re-sequence the Filter tab before the ToC tab by doing some backend work in code or CSS?Or the other enhanced way - if we select filters say - Sales, then the Sales related topics should be displayed (rather expanded below it - just like Expanding Text).Is it possible to customize Responsive Layout in this way?--ThanksKshitija

Hi allis robohelp able to make comment box feature like facebook so that communication create an history , if yes please tell me how to make itexample: regards

Hi,I would like the text that appears by default in my Search box to say "How do I...?" instead of the default "-Search-".  I believe this can be done by editing a bit of tagged text in the HTML for the help system's background/frame/whatever, but I don't know where to find that. How would I get to that text to edit it?Thanks!Tim HuddlestonIdol of Millions,Friend to None(Except the person who answers my question)

Hi, after looking at the html code and other info for every topic, skin, master page, image, settings, project settings, style sheet, the one baggage file (javascript to add a print button to the output), all the options under Topic Properties (such as unused files), my output (webhelp) setup, and other parameters for my new webhelp project, I cannot seem to locate the source of the following "generate" warning that I'm getting:Copying files...Warning: "C:\users\me\desktop\My New Project\F:\XYZ_folder\Documentation\xyz_index.pdx" cannot be copied to "C:\users\me\desktop\My_Generated_Output\F:\XYZ_folder\Documentation\xyz_index.pdx".   reason: source does not exist.The help system appears to generate correctly, but where is this warning coming from? I reviewed every file I can see, as mentioned above, and nowhere do I see a reference to this external file somewhere out on drive F. (The file, BTW, does exist, but it's not part of my project.) There are no broken links.You may b

Hi!We're moving everything to https: here. Pretty standard stuff.However, when generating a RoboHTML project, it's apparently building the TOC with insecure links and it's hiding some topics.  Clicking the "view all content" (or equivalent) option fixes that problem, but we can't expect our non-computer-savvy users to go do that.Is there some setting I'm missing?Thanks!

Hi, all.I'm using RH 11 in a Win 7 environment.When I do a search, the results are shown in the HTML view. It would be easier to work in the Design view once I have the correct search result.How can I switch back to Design view? The Design view tab is not displayed in the search result. Currently, I find the topic in the topic list and open it a second time, but I'd love to have a more efficient way to do this.Thanks.

I would like to see RoboHelp included with the Creative Cloud

We're using the latest RH 2015. I have a Windows 10 x64 bit computer.In our help projects we added images as background images onto our note box styles (notes, warnings, cautions, hints etc.). Here's a portion of our CSS:.Important, .ImportantLong {    background-image: url(important.png);}.Example, .ExampleLong {    background-image: url(example.png);}.Hint {    background-image: url(hint.png);}.Caution {    background-image: url(caution.png);}.Warning {    background-color: #D8292F;    background-image: url(warning.png);    border-color: #000000;    color: #ffffff;}In the our htm pages it renders like this:Here's the HTML code if you're interested:<div class="droptext" id="POPUP717251270" style="display: none;">    <p>Throughout the documentation, you'll find special boxes that offset      the documentation. Here is wha

I have searched the forum and read all posts about expanding text but cannot find the answer to this issue.In RoboHelp X5.02, our project of 3300 topics uses expanding text in body paragraphs, DHTML drop-downs, and other styles. The expanding text was created by dragging a glossary term to a selected phrase or word and then changing the glossary definition expanding text. When I open the X5.02 project in RoboHelp 2015 and upgrade it, those expanding text hotspots will not open because there is no matching glossary term. Otherwise, the project upgraded and I generated FlashHelp and WebHelp output successfully.Is there any change I can make in the X5.02 project that allows retaining this changed expanding text?Much appreciation for any help with this!

When the developers integrated the Responsive HTML 5 Help into our company's mobile app, the CSH help topics flash open then close right away in Chrome and Safari. However, it works fine in Internet Explorer. Has anyone encountered this?  

I have a project that has been upgraded to RoboHelp 2015. If I view it using the viewer inside of RoboHelp, the index is there. When I publish this project to the RoboHelp Server 10, it continuously has the words "Loading index" on the index tab as shown on the screen shot.The index never appears. If I publish this project to RoboHelp Server 9, the index works fine. If I generate and publish a responsive HTML5 layout with this same project I get the index. I'm having the same issue with all WebHelp Pro projects I have published to RoboHelp Server 10.Update: I was able to publish a small test WebHelp Pro project to the RoboHelp Server 10 which successfully loaded the index. So, I believe that perhaps it is something with my particular WebHelp Pro project, so I'm going to move this to the WebHelp Pro area. Thank you,Nita

Hi there!!I am using the RH 2015, upload via link (word file). In my document (word), there are special characters, in the project HR recognizes these characters, but when I generate the responsive html5, that does not recognize anymore.I try modify the ecoding to (UTF-08), but that does not work too.How can i fix it?Tks!

Hi everybody,I have RH 11 on a Win7 Professional machine.I have 2 projects sharing a folder with topics and images.I went to the Head Office with my laptop and did some changes on a copy of the project, and when I returned home I overwrote everything, i.e. topics & images into the shared folder, and the project themselves. However since then I receive notifications to update the shared resources, and I did so the first time, only to find out that I was taken back to a previous version of the shared resources, so right now I always receive this message as I open any one of my projects, and it is quite annoying. Also I cannot quite use the functionalities of the shared resources (synchronize shared resources).Does anyone know how I could "reset" those shared resources to the "now" state?Thank you,Bogdan Marin

People,I am having a problem with variables, when they are used in topic headings.We produce two separate versions of a webhelp. The text is almost exactly the same, but the product has a different name in each version. In one version it is called FLOW; in another it is called Service Builder. We use user-defined variables to control what name is used to refer to the product, when we generate the webhelp.So, I have (for example) a topic that begins with the heading:Building a FLOW scriptwhere the text occupied by ‘FLOW’ is provided by a variable with two values - FLOW, and Service Builder.So, when I generate the Service Builder version of the web help, I set Robohelp to use the Service Builder variables set, and the text and the table of content headings all generate fine; FLOW is nowhere to be seen.But, when I type ‘FLOW’ into the Search box, the system finds each of the three topics that are constructed like the example above, with a topic heading that includes the variable used to d

Under certain circumstances, when navigating through the TOC in landscape or mobile mode (using Chrome and other browsers), extra space is added between certain books, depending on the order of the navigation, making the spacing inconsistent.From what I can tell, when this occurs, the extra space is called by the following html (according to Chrome Inspect):  <li class=“child max-height-transition show” … However, where the space is hidden, as it should be, I get the following html:  <li class=“child max-height-transition” … In addition to the lack of “show”, the second html also activates the following CSS:  div.toc-holder ul li.child:not(.show) {    overflow-x: hidden;  }The latter behavior appears correct. However, for some reason RH is failing to hide the <li> class at certain times in landscape or mobile mode. Has anyone run into a similar issue? If so, have you come up with a resolution or at least figures out the cause?Thanks.

Please bear with me, this is a bit messy due to the complexity of my troubleshooting in implementing Twisties.I’ve been trying to implement the Twisty functionality for dropspots and expandspots in our RH2015 help projects and have come across several issues that I’m in need of support. Our ultimate goal is to have a single button or link at the top of each topic that expands and collapses all twisties in a topic.I’ve tried implementing this functionality based on this post by Willam Van Weelden:http://iconlogic.blogs.com/weblog/2013/07/adobe-robohelp-working-with-twisties.htmlAfter setting my two image files for the twisties, the url’s are defined in the Description section of the Styles dialog box:I click Apply, but once I click OK I get a Save As dialog box:There’s nothing in Willam’s instructions regarding this dialog box, and I don’t know why I’m supposed to save a file or what the file is. Is this something new to RH 2015?The default file type is HTML but you can also select the

My supervisor ran into a problem when trying to load one of our projects for our website. Here's what she said:"...when trying to upload new help into our webstorage, I get stopped by the RH file…I’m wondering if it has to do with this little file with the lock icon..." (the .ldb file)Could that be causing the problem?Thanx!Lon

I'm using trial versions of RoboHelp 2015 and RoboHelp Server 10. We've used the previous version of RoboHelp and RoboHelp Server to publish our help for quite some time. Our software is moving to be available to be viewed on various devices so we are trying to test publishing responsive HTML 5 to the RoboHelp server.When we attempt to publish the project we get one of two errors  "Publishing has been aborted. The FTP session was terminated." or " Failed to publish to "TEST_EM". Reason: The FTP session was terminated." We have attempted this on two different author machines and can't get past it.Steps:We set up a server with RoboHelp 10 installed.We created a test project with RoboHelp 2015 with a responsive HTML 5 layout.We might be filling in the Server Directory field wrong but the documentation does not at all mention how to publish responsive HTML 5 to the RoboHelp server, or if it does, it doesn't match the actual screens. When you select a new destination, you get the follo

We have an established RH Server 9 that we want to upgrade to RH Server 10. Because we are migrating from an older box with a 32-bit OS, our IT team does not want to upgrade to RH 10 on the same box because of the complexity involved in upgrading a 32-bit server OS to a 64-bit OS.There are update-in-place capabilities with RH Server using the Configuration Tool and with Server 10 there's a tool to migrate server 10 data to a new box, but there's no automated process for upgrading while migrating.So, this means that I must first install Server 9 on the new box, manually migrate the Server 9 data and then upgrade in place to Server 10.We use SQL Server instead of Access but I haven't migrated the SQL data yet because that should be relatively straightforward. And, quite honestly, I could live without keeping the usage data and metrics. It's the help project data that's not working well. I've had partial success (the various help areas are there but there are no help projects within the r

Hi,I am using RH 11, and am about to explore the possibilities offered by the WebHelp, and I was wondering if it would be possible to have a Home button inside the Web documentation which would point to the first topic when the documentation is opened.I did not see as control elements possibilities anything but Index, Glossary, and Search.Thank you