종료
  • 글로벌 커뮤니티
    • 언어:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티

Issue with Photoshop – Black Screen on Save/Export with Artboard

신입 ,
Apr 16, 2025 Apr 16, 2025

Hi Adobe Support Team,

I'm experiencing a critical issue with Photoshop where attempting to save or export a file containing artboards results in a black screen . The file doesn't save correctly, and no preview is shown — it just displays a blank or black screen in the export dialog.

Here are the key details:

  • Photoshop Version : [2025]

  • Operating System : Windows 10 (64-bit)

  • Issue Summary : When I create a file with artboards and attempt to save or export (including “Export As”), the preview window turns completely black. The exported file is either blank or corrupted.

  • Tried Fixes :

    • Disabled GPU acceleration

    • Used "Save for Web (Legacy)"

    • Removed artboards (it works fine without them)

    • Reset preferences

    • Updated GPU drivers

    • Reinstalled Photoshop

  • Result : None of these fixed the issue consistently. This seems to be a Photoshop bug related to Artboards and GPU rendering .

Kindly advise how to resolve this, or escalate to the technical team for a bug fix in the next update. This issue is severely affecting my workflow.

Thank you,
Sagar JV

362
번역
신고
커뮤니티 가이드라인
게시판 이용시 매너를 지켜주세요. 콘텐츠의 원본 출처를 밝혀 주세요. 중복되는 질문이 있는지 확인해보신 후 게시물을 작성해주세요. 자세히 알아보기
community guidelines

correct answers 정답 1개

Community Expert , Apr 16, 2025 Apr 16, 2025

The support team does not look at the Korean version of Adobe Community.
The community is basically a place where users can help each other, and as there are fewer users of the Korean version, staff replies.
If you want to contact customer support, please make an inquiry via the chat icon displayed in the bottom right of the Adobe website.

The global thread is also a place to report bugs, so you may receive a reply from a staff member or a knowledgeable user.

번역
Community Expert ,
Apr 16, 2025 Apr 16, 2025
최신

The support team does not look at the Korean version of Adobe Community.
The community is basically a place where users can help each other, and as there are fewer users of the Korean version, staff replies.
If you want to contact customer support, please make an inquiry via the chat icon displayed in the bottom right of the Adobe website.

The global thread is also a place to report bugs, so you may receive a reply from a staff member or a knowledgeable user.

번역
신고
커뮤니티 가이드라인
게시판 이용시 매너를 지켜주세요. 콘텐츠의 원본 출처를 밝혀 주세요. 중복되는 질문이 있는지 확인해보신 후 게시물을 작성해주세요. 자세히 알아보기
community guidelines