Indesign relinking issues

Forum|Forum|7 years ago
October 5, 2018
4 replies
1762 views

I am not sure how to properly word this but today I am having a new problem and my coworker is having the same problem. Our issue is with relinking or updating a link in Indesign. When i relink a file or update a link the file appears to relink ok based on the file name but when looking at the actual graphic it does not match what the file should look like. See image below to see what I am talking about. The highlighted name is the relink and the file below it was placed into InDesign.

For example: I relinked a yellow & white logo with the 4color version (blue and grey) but the file was all white, yet the file name said it was the 4color version. The weird thing is if I place the 4color version into Indesign it shows up correctly. It only seems to get messed up when relinking and updating.

Also, I tried recreating the illustrator files and placed the new file in and tried to replace the link with the other new file, then my Indesign crashed.

I have never had this problem before and I am not sure how to fix it. Any ideas?????

Thank you.

This topic has been closed for replies.

L

Laubender

Community Expert

nicolec7765893 wrote
…I have never had this problem before and I am not sure how to fix it. Any ideas?????

Hard to tell without seeing the actual files.

Please look into Preferences under File Handling.

Can you show a screenshot what is checked there?

Regards,
Uwe

Bill Silbert

Community Expert

It sounds like there may be some corruption in your InDesign. I would suggest first trashing your preferences. This will set your program back to default and, hopefully, fix the problem.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.