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E
ellengolden
Participant
September 4, 2014
Question

Re: Where can I find the serial number on my Adobe product box?

  • September 4, 2014
  • 3 replies
  • 276 views

I just bought a new mac because my old one quit working.  In 2010 or 2011 I purchased ADOBE CREATIVE SUITE 5 DESIGN PREMIUM.  I have a multitude of problems that I do not know the answer to:

1) I do not know the serial number that is associated with my cds.  I do have the 3 CDs, case, and product code.

2) I do not know my Apple ID or email associated with my product.  I assume it was my school email, but I know longer have access to that email, because I have graduated.

3) I do not have a cd drive on my new computer, so I need access to a downloadable version.

Please help!  I do not want to purchase all these programs again, just because I can't figure this out!

Thanks,

EllenG

    This topic has been closed for replies.

    3 replies

    S
    Sha Del
    Participant
    September 6, 2014

    also check your email from when you purchased the software, you should have gotten a long number in the email.

    S
    Sha Del
    Participant
    September 4, 2014

    The following steps will help locate your software for download:

    1. Go to Adobe.com.

    2. Click Sign In (in the upper right corner).

    3. Enter your Adobe ID and password, and then click Sign In.

    4. Click My Orders and then Order History.

    5. Locate the order number, and click the Download link in the Downloads column.

    Start the download by choosing one of the following:

    • Click Download and follow the onscreen instructions.

    • Click Akamai Download Manager and follow the onscreen instructions.

    • If you prefer downloading directly in a browser, click Alternate Download Method. Then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.

    You can usually locate the serial number on the back of the CD or DVD case. If you have an envelope for your software then it may be located on the envelope instead.

    For more help locating your serial number, see Find a serial number, or try this focused search.

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    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 4, 2014

    EllenG if the software is registered under your account then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate your serial number.  If you are unable to access your account then please contact our support team at Contact Customer Care.

    Finally you can download a fresh copy of the installation files at Download CS5 products.

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