Photoshop CC (2015.5); Installation failed, Unable to move the file. Rename the file then try again

[maxiie]

Right. So I downloaded, and I logged in Adobe Creative Cloud and I've tried downloading Photoshop CC (several times). But when it gets to 90%, I get the message in the title ("Installation failed, Unable to move the file. Rename the file then try again")

I've tried troubleshooting using the error messages in the logs, but I found nothing. Here are the 2 ERROR messages I get.

"Failed in key3List generation"

and

"ACCC : Cannot find LEIDs/LEID tags in the request data"

I use Windows 10 x64 bit PC

[John T Smith]

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

[maxiie]

Tried running Adobe CC as an administrator. I still get the same issue

[Atul_Saini]

Hi Harry%20Spotter,

Please try to create a new admin user account and try to install Adobe Photoshop CC 2015.5 using Creative Cloud.

To create admin user account on win 10 please check this link: https://support.microsoft.com/en-us/instantanswers/5de907f1-f8ba-4fd9-a89d-efd23fee918c/create-a-loc...

Thanks.

[christian199212]

Please provide a better answer.

[christian199212 · Accepted solution]

If anyone is having the problem I have found a likely cause and solution.

I have Kaspersky Protection. Disable It while you download. This probably applies to more than one protection package.

Thanks

[christian199212]

How did you solve problem? Need help. Not sure why we have been advised to make a new Windows user. This is not a solution neither are we guinea pigs

[esumeu11760774]

I was able to download mine successfully  after when i deactivated my security such as antivirus