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maxiie
maxiie
Participant
July 4, 2016
해결됨

Photoshop CC (2015.5); Installation failed, Unable to move the file. Rename the file then try again

  • July 4, 2016
  • 3 답변들
  • 2702 조회

Right. So I downloaded, and I logged in Adobe Creative Cloud and I've tried downloading Photoshop CC (several times). But when it gets to 90%, I get the message in the title ("Installation failed, Unable to move the file. Rename the file then try again")

I've tried troubleshooting using the error messages in the logs, but I found nothing. Here are the 2 ERROR messages I get.

"Failed in key3List generation"

and

"ACCC : Cannot find LEIDs/LEID tags in the request data"

I use Windows 10 x64 bit PC

    이 주제는 답변이 닫혔습니다.
    최고의 답변: christian199212

    If anyone is having the problem I have found a likely cause and solution.

    I have Kaspersky Protection. Disable It while you download. This probably applies to more than one protection package.

    Thanks

    3 답변

    E
    esumeu11760774
    Participant
    July 21, 2016

    I was able to download mine successfully  after when i deactivated my security such as antivirus

    C
    christian199212
    Participant
    July 7, 2016

    How did you solve problem? Need help. Not sure why we have been advised to make a new Windows user. This is not a solution neither are we guinea pigs

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 4, 2016

    Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    maxiie
    maxiie작성자
    Participant
    July 4, 2016

    Tried running Adobe CC as an administrator. I still get the same issue

    C
    christian199212답변
    Participant
    July 7, 2016

    If anyone is having the problem I have found a likely cause and solution.

    I have Kaspersky Protection. Disable It while you download. This probably applies to more than one protection package.

    Thanks

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