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davidy32033729
davidy32033729
Participant
August 10, 2018
Question

'Encrypted Attachment Warning'

  • August 10, 2018
  • 5 replies
  • 6642 views

I use Serif Page Plus X9 and from this create .pdf messages to send to colleagues - during the last couple of days all ,pdf messages created in this manner carry the message 'Encrypted Attachment Warning' and my efforts to get an answer to this problem have been met with a total lack of effort or response on behalf of the Adobe Chat support team.

Has anybody else had this problem

David M Young

(moderator removed personal contact details)

    This topic has been closed for replies.

    5 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 12, 2018

    David, have you looked in the attachments panel to see if Page Plus is adding an attachment and then adding security to encrypt it?

    T
    Test Screen Name
    Legend
    August 11, 2018

    Take a good look at your options when you export the PDF in PagePlus. Apparently there are options related to security there.

    You can can also use Acrobat Reader as part of the solution, Perhaps, though it isn’t part of the problem. Open the PDF and use File > Properties. You need to see “no security“ there.

    Also consider what is putting out the message: it’s not a message most people would get. It’s your email app or system. Are you in a company? Do you have to use their email system? Maybe they changed it without telling you.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 11, 2018

    davidy32033729  wrote

    I use Serif Page Plus X9 and from this create .pdf messages to send to colleagues

    Hi David,

    You are using Serif Page Plus X9 to make the PDF and not Adobe Acrobat, is that correct?

    While Adobe created the PDF format, they gave it away and PDF is now owned by an ISO. Other companies can make PDFs, including Microsoft. Adobe is not involved in the process, except possibly if you use Acrobat or the free Reader to view it. There are also other viewers, such as Preview on the Mac.

    I Googled Serif Page Plus and found that it is a legacy product since Affinity Designer for Windows was released. Since Adobe was not involved, you will need to get support from the company you use to make your PDF.

    See this page:

    PagePlus

    You can't create PDFs with the free Reader, but if you decide to use Acrobat to create your PDFs, we can offer support for that.

    Best,

    Jane

    T
    Test Screen Name
    Legend
    August 11, 2018

    Why would Adobe chat team be involved? No Adobe product is involved, so far as I can make out. Mercedes won’t help you with problems on a BMW.

    We‘re not Adobe Support, and might have ideas. You or your receivers have a mail service that does not allow encrypted PDF, though this is perfectly normal. If you want to avoid this issue don’t make PDF files that are encrypted.  The trick is to understand that this means “security or password is set”. Don’t do that. Or, send the file another way like wetransfer.com. 

    davidy32033729
    davidy32033729Author
    Participant
    August 11, 2018

    Thank you for taking the time to respond.

    I fully understand your analogy, but I would point out that Serif Page Plus X9 has not changed in a couple of years and in fact as I understand is no longer sold by Serif. I have been using the product for several years, always attaching password protected documents converted within Serif via:

    because of the logo similarity:

    I assumed when the Serif Page Plus product was first created  some agreement had been reached with Adobe.

    More relevant - it is only since the recent  Adobe update that the 'Encrypted Attachment Warning' has started to appear on all emails where I include a password protected .pdf document created in Serif Page Plus,  this has never been the case in the past and I would greatly appreciate some help in overcoming the problem without resorting to open content, i.e. no password protection.

    Many thanks.

    David M Young

    davidy32033729
    davidy32033729Author
    Participant
    August 10, 2018

    Not a difficult question, why is a moderator required?

    David M Young

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    August 10, 2018

    Users who have not posted often require occasional approval to ensure no spam is being posted.

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