Digital ID - configuration required

I just wanted to add a little to this.

We are having a similar problem, and Continue to have the same problem.

We all sign documents here digitally in this way (and we all hate acrobat at this point). You can only sign one at a time, so we have documents split up into sections. And their online method just send the file one at a time to people, and if someone doesn't sign it just stalls on them. It's terrible.

So what I realized. If I go to sign a document that I created, my signature is remembered after making sire it's there in the preferences.

But when I go to sign a document from this person, on the same drive (so it's not that) the digital ID is no loner remembered. We have to find our ID, put in our signature, then put in your signature again. Since this takes longer it increases the chance that someone else will fail at the end because 2 people had it open at the same time. So speed is important.

This kind of thing is just unacceptable for a software who's price is ridiculously inflated simply because it's what people use because regulations force them to. What is it now, up to 15 bucks a month, per person? So we can sign things, and add a page from word here and there? What a deal! *obvious sarcasm*

We are experiencing this with Adobe XI 11.0.19

I will try nikoler4461811's suggestion to see if it works. 

Non of the solutions put forward here have worked, I have spent a week or so going through this with aqdobe support who could not resolve with usual setting etc. It has now been filed as a bug with their engineering people for the next update of the software to fix. Bug reference is ADC-4202129.

It doesn't do this on earlier versions of acrobat (we have a few laptops on site that I was able to turn automatic updates off before it updated and they work fine), so I'm going to try removing and installing to an earlier version for the time being till the bug fix is in place.

My organization is experiencing an identical issue:

1. Even with the presence of a previously created Digital ID, Adobe Acrobat Pro DC and Adobe Acrobat Reader DC present the "Add Digital ID" prompt instead of the "Sign Document" prompt, although we can work around it by browsing to the certificate file, selecting it, and entering the password. While Acrobat DC is open, signing will then work properly until it's closed again.

2. Repeatedly, Acrobat DC seems to "forget" the signature added to the list, although the issue is intermittent: Sometimes, when browsing to Edit --> Preferences --> Signatures --> Identities and Trusted Certificates, the signature appears under "Digital IDs" list, and sometimes it does not. Our users typically have Acrobat Pro DC and Acrobat Reader DC both installed.

3. Setting or unsetting the "Use modern user interface for signing and Digital ID configuration" does not seem to have any effect.

4. We are running 2015 Release (Continuous) | Version 2015.023.20056.

5. I first noticed the issue on Wednesday, 25 JAN 2017.

3. This issue has created absolute havoc at our organization and needs to be fixed as soon as possible.

Thanks to nikoler4461811, here is the solution:

Solution (Windows):

    In Adobe Reader DC or Acrobat DC, click on Edit > Preferences

    Click on Signatures (to the left) and click "More" next to Identities & Trusted Certificates

    In the Identities & Trusted Certificates Setting, click on Windows Digital ID (to the left)

    There is most likely nothing in that category.  Click on Add ID

    Select Import an existing digital ID and click next

    For File Name, browse to the location where the user saved their Signature (usually saved as a PXF file).  Put in the Signature's password and click next

    Finish with the set up

    For now on, the Adobe program will remember the signature ID when opening a PDF file

Solution (Mac):

    For whatever reason, when doing the above solution on a Mac - but instead of Windows Digital ID, you do Keychain Digital ID - The Adobe program will never save the Keychain Digital ID.  When you exit the Preference and go back into Preferences > Identities & Trusted Certificates > Keychain Digital ID - it will be missing again.

    Instead, open a PDF with a unsigned signature field and click on that field

    Adobe will think that there is not a signature created.  You will need to create a new one, but it will be done/saved a certain way.

    Click "Configure Digital ID"

    Click "Create a new Digital ID" and click continue

    Click "Save to Apple Keychain" and click continue

    Fill out the rest of the fields.  For "Use Digital ID for" select "Digital Signature and Data Encryption" and click Save

    The Adobe program will now remember the digital signature on a Mac

Our company is also beginning to experience this problem by more and more users. It all started just after the new year. All Windows 7 users, all running with automatic updates from Adobe.

I fixed mine by doing the following:

Open up adobe or an adobe file. Click Edit > Preferences > On Identities & Trusted Certificates, Click More.

Then on the left hand side, click Windows Digital IDs and there should be nothing there. Click Add ID > Import an existing digital ID > Next > then click browse, and you should see your existing digital ID. Enter your password and finish!

All,

Unchecking “Use modern UI for signing and Digital ID configuration” is not an option.  That preference is not even available.  It is available in continuous variant of Adobe Reader.  The problem I am having is in Adobe Acrobat DC.

Also, right-clicking on the Acrobat icon and choosing to “Run as Administrator” does not fix the problem either.

I did a few other things to pinpoint the cause of the problem.  I did try this on two different machines running Windows 10 and they work.  This problem seems to only involve when running Windows 7 (I do not know about Windows 8).

On the machines running Windows 7, I uninstalled Adobe Acrobat DC.  I then reinstalled it (it installs version (2015.006.30033).  I tested it out and it works.  HOWEVER, when I updated Adobe Acrobat DC to the most current version (2015.006.30280), the problem comes back.  It seems as though there is a Windows 7 issue with the most updated version of Adobe Acrobat DC.

Could it be that Adobe Acrobat DC needs another updated patch to work better on Windows 7?

Your suggestion regarding a change in settings inspired me to look a bit further.  I have a PDF with a signature block open in Acrobat DC, and when I click on the signature block to sign I get the expected "Configure Digital ID".  Exiting without completing this, I went to Preferences -> Signatures -> Identities & Trusted Certificates - More -> Digital IDs.  I do NOT see my certificate file listed.  If I drill down to Digital ID FIles I find my certificate file listed! However under "Status" it says "Logged out".  If I click the Login button in that window's toolbar I'm prompted for my password, and the certificate becomes available for use.

So it appears Acrobat is now forgetting the "Login" state of the certificates when the program terminates.

I don't see that as an option in Acrobat DC 2015.006.30280: