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Psymon Winterwolf
Participant
February 18, 2016
Answered

'Unable to locate the paper capture recognition service. Your installation may be corrupt' - Adobe Acrobat 2015 (2015.008.20082) anyone had the same issue on this version when converting/exporting .pdf to MS Word 2010?

  • February 18, 2016
  • 2 replies
  • 3687 views

Hi all,

I've seen this same error appear around the web but none that relate to Adobe Acrobat Pro DC (2015) and MS Word 2010. Has anyone come across this same fault/message when trying to convert/export a pdf file to MS Word 2010?.

After clicking OK a few times (through the above message), the export does go ahead anyway, is there a way to perhaps get rid of the messages coming up, just to let the conversion carry on?

As a side, this is not an issue with using MS Word 2013 with Adobe Acrobat Pro DC (2015), but I'd like to know if anyone has found a working fix for this export/conversion to Word 2010 (I may be among the masses here with this but just in case anyone knows of a fix for this).

Thanks for your time and any advice greatly received.

-Pete

This topic has been closed for replies.
Correct answer AadeshSingh

Hi Psymon,

There won't be any change in the application, updates are just to fix some reported bugs. This will enhance user experience.

Regards,
Aadesh

2 replies

K
koolgreens
Participant
July 5, 2018

Whenever I want to convert (export) a PDF (from a paper document that I scanned on an Epson L210 printer and saved in PDF format) to an editable Microsoft Word (Office 365) document, I get the following message,

If I click OK on the pop-up dialog box, the function proceeds to paste an image of the PDF document onto a Word document which is obviously not editable.

I am using the latest Adobe Acrobat Pro DC version 2018.011.20040 and latest MS Word (Office 365)

Adobe kindly resolve this issue. This is just not acceptable.

Friends does anyone have a work-around to this problem ?

    H
    Heba5CF3
    Participant
    August 3, 2021

    Same here, This is totally a waste of time. It keeps appearing and changing the content to uneditable images...!!

     

    Anyone from Adobe Acrobat technical team ?? can jump in and solve this please ?

     

      

     

     

    AadeshSingh
    Community Manager
    AadeshSinghCommunity Manager
    Community Manager
    February 18, 2016

    Hi psymon‌,

    Please update your Acrobat DC to the latest version Release Notes | Adobe Acrobat, Reader & then try to replicate the issue.

    Regards,
    Aadesh

    P
    Psymon WinterwolfAuthor
    Participant
    February 18, 2016

    Hi Aadesh,

    thank you for your reply, but this version of Adobe DC being used (along with other adobe packages, as part of the Adobe CC Creative Cloud Suite) is part of a university site licence that we've just started using and at the moment are in no big hurry to change it at the moment.

    if you have any other suggestions, or if anyone else has another idea, I'd be greatfull.

    Regards

    -Pete

    AadeshSingh
    Community Manager
    AadeshSinghCommunity ManagerCorrect answer
    Community Manager
    February 26, 2016

    Hi Psymon,

    There won't be any change in the application, updates are just to fix some reported bugs. This will enhance user experience.

    Regards,
    Aadesh

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