A

Anonymous

해결됨

Unable to open document. Please check to see if you have read permission for the above file.

Forum|Forum|13 years ago
February 2, 2012
6 답변들
42372 조회

System:

Adobe Acrobat X Pro, 10.1.2
Windows 7 Enterprise, 32-bit
Quad Core badass CPU
4GB RAM
MS Word 2010 (Office 2010)

I installed the latest version as Administrator and am running as Administrator. I have all rights to all files on the PC.

When I attempt to create a PDF from any Word document, whether .DOC or .DOCX, I get an error window every time:

"Unable to open document:"

"[document location]"

"Please check to see if you have read permission for the above file."

This happens after the little notice pops up "Starting the application which created the document...."

If I open Word and create PDF from the ribbon, it works. It still won't allow me to create from Acrobat.

It creates PDFs from Excel files but not DOC files. I've searched for solutions but found none. I did find this from July of 2011:

"I have found out from Adobe technical support that this is a known issue with Office 2010 SP1 installed. This is an FYI for anyone else experiencing this issue, remove SP1 and it will work ok. They said an update to correct this issue will be coming within the next quarter."

I have updated to the latest version 10.1.2 and still have this problem.

This is a major issue, because it also fails on batch conversions, which is what I really need for the 100 or so documents that need to be PDFed. I'm not going to open each individual file and save each one from within Word.

This is a KNOWN ISSUE at Adobe, and if you look through the forums you'll find many people having this problem, and so far, I have not seen any solution.

If anyone has found the solution, please post it here.

Thanks!

B

이 주제는 답변이 닫혔습니다.

최고의 답변: Allta Media

Thanks, but that did not fix the issue. I can combine files without an issue when logged in locally to the machine. However if I log in as a doamin user with folder redirection it fails. I am throwing in the towel. So frustrating.

So, does the conversion work the first time if you delete the Normal.dotm? Do you have any group policies that change your User Templates (for Word) path to a network drive?

P

pisboi

Participant

I have multiple users who have the exact same problem.

Running Windows 7 32-bit, Acrobat Pro 10.1.2 (same error with 10.0.0) and Office 2010 SP1 (Word version 14.0.6112.5000).

A

Anonymous

Could you please check that whether the file that you are converting to PDF is not opened in Microsoft Word at the time of conversion. ?

F

farrellj

Participating Frequently

Hello,

I am very sure that Word is not running at the time of conversion.

F

farrellj

Participating Frequently

Hi LoriAUC,

Thanks for the input. However, I have disabled Protected View and that did not help (It was off by default). I even specified the two documents as "Privilidged Locations". Still the same error.

Allta Media

Community Expert

Does this still happen it you temporarily disable Edit > Preferences > Security (Enhanced) and select Protected View off?

F

farrellj

Participating Frequently

Hello,

I was (and still am) having the exact same problem as described by the initial post. What we tried was to uninstall Acrobat 10, then reinstall chosing the COMPLETE install option instead of TYPICAL. Then ran all necessary updates (10.1.2 at the time of this post.) After that, I was able to combine Word files into a PDF. Then however, the problem came back. So aggravating. Please fix this Adobe.

A

Anonymous

Hi,

I am also using Acrobat 10.1.2, and converting Word documents to PDF. No such error occurs when I convert documents to PDF using the sane worklows as yours. Could you attach the image of the error message that is coming. Also please tell me if this is occurring with all the word docs oronly for some of them, what is the location of the word doc that you are trying to convert and any other important detail which can help in reproducing this error at my end.

Thanks and Regards,

Love Bisht

F

farrellj

Participating Frequently

We are using folder redirection. The user has full control of their folders.

A

Anonymous

Hi,

This error comes when the file that we are converting to PDF is already open in Micosoft Application. Could you please check that whether the file that you are converting to PDF is not opened in Microsoft Word at the time of conversion. Also check in process explorer that Winword.exe is not running, if winword.exe process is running then first kill the Winword process and then convert the file to PDF.

Hope this helps.

Regards,

Love Bisht

B

Bill12

Inspiring

Try to print to the Adobe PDF printer from inside WORD and be sure that works.

Do you have an Adobe menu in WORD 2010? If you don't, then you need to activate the PDF Maker macro in WORD before you can use Acrobat to create a PDF from a DOC or DOCX file.

B

benhenny

Inspiring

Yes, it works from within Word. Word has the menu. It works.

It doesn't work when opening a file from Acrobat X Pro.

It doesn't work for batch PDF, which is why I bought Acrobat X Pro.

B

Bill12

Inspiring

If you have the create PDF menu in WORD and that works, then the file should be able to be created directly in Acrobat. You may have to wait for one of the other folks who can test it out on their system. All that I can suggest is to update both WORD and Acrobat, but you have probably already done that. Good luck.

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