Skip to main content
L
leonardjfrench
Participant
June 5, 2015
Answered

How do I change my echosign email address?

  • June 5, 2015
  • 23 replies
  • 11585 views

It's sending all my agreements out from my personal email. I changed my adobe account's email to the business address but the echosign account didn't change. "Edit profile" doesn't allow editing of the email address.

Thanks!

LJF

    This topic has been closed for replies.
    Correct answer Jat ATS

    Hi,

    I will inbox you directly to check your email address and reply accordingly.

    Thanks,

    Jat

    23 replies

    K
    Kamile5CB6
    Participant
    February 15, 2021

    Hello,

     

    I have the same issue. I need to change my personal email to my business email when I send out the forms to sign.

     

    Thanks for your help!

      B
      Bristal Lane Group
      Participant
      August 2, 2021

      I, too, am having the same issue.  I've been chatting with Adobe support for over 2 hours and they still haven't figured out my problem.  Any thoughts?

      1
      1st Call5FA2
      Participant
      January 7, 2021

      I am having the same problem.

      K
      kirklandbarrett
      Participating Frequently
      September 13, 2019

      I'm having the same problem.  Can someone help?

      T
      tldcountry
      Participant
      November 29, 2018

      I am having the same problem. I am trying to use Adobe Sign in Acrobat Pro. I have multiple emails and want it to come from a particular email that is not the one I use for Adobe correspondence. I tried to go into to Acrobat Preferences and add the email account and set it as default but it still isn't working. Need help asap for a time sensitive form.

      I
      isabelg72754779
      Participant
      June 27, 2018

      I'm having the same issue - I cannot edit the email in my Profile, it is disabled. What is the Adobe support email address please?

      O
      oliverr67126832
      Participant
      December 1, 2017

      I have same issue can I get some assistance ?

      S
      saraobandolobo
      Participant
      December 6, 2017

      I emailed support@echosign.com and they helped me change my address!

      PaulCDM
      PaulCDM
      Participant
      November 2, 2017

      I have the same issue, just got Adobe Acrobat Pro DC as part of team plan at work, but when sending PDF for signature the email comes with my name and I need it to show the company name instead, please help as otherwise recipients do not recognise who the email is from.

        J
        jbbow
        Participant
        August 21, 2017

        Same problem, I changed my email in my Adobe account and it's all updated except Adobe Sign did not update.  Please help!

        S
        saraobandolobo
        Participant
        August 15, 2017

        I have that same problem too. I updated my information on Adobe, but Adobe Sign did not update. I even waited a few days to see if it just needed time, but there's no difference and I'm hoping to send a contract soon to a client.

        katherinel61885691
        katherinel61885691
        Participant
        July 26, 2017

        Hello, I am having the same problem. I would like to change my email address but it won't let me. Can someone help? Thank you!

        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices