How do I change my echosign email address?

[leonardjfrench]

It's sending all my agreements out from my personal email. I changed my adobe account's email to the business address but the echosign account didn't change. "Edit profile" doesn't allow editing of the email address.

Thanks!

LJF

[Jat ATS · Accepted solution]

Hi,

I will inbox you directly to check your email address and reply accordingly.

Thanks,

Jat

[manojg34347017]

Hi, I have a same problem.  I need to change my email address.

[leonardjfrench]

There was a specific issue with my email address being in conflict because of the Creative Cloud license I have. I had a to contact support (Jat, above) directly to get it resolved. It was resolved quickly but required a few steps on my end, too. FYI. Good luck.

[Jat ATS]

Manoj

I will email you directly.

Thanks

[robb47096061]

Are you kidding me?  There is no phone support?

So, I have sent a document for Signature.  I keeps coming from my personal account, but I need it to come from my company email.  I have changed the settings in accounts, but nothing happens.  I only need it from my company email one time!!  I have a monthly subscription and am using the software on only one computer.  What is the issue and how do I fix this?

Robert

[charlener54696656]

Hi there, I've messaged you through your acct but wasn't sure if it was better to reply on this thread. I have the exact same issue as leonardjfrench above: changed from personal email to business email in adobe acct (creative cloud subscriber) but echo sign still sends from an old hotmail address. Email section of echosign "edit profile" also disabled. Can't believe there's no way to fix this on my own???

[Rijul Raj Khurana]

Hello,

Please let me know the previous and current email address and send me as direct message so that I can check your account.

-Rijul

[adrians10733280]

I need to change my email address...

[lauren9053]

I have the same problem. I would like to change my email on this account and can't do it automatically.

[rachaela38312411]

Im having the same issue with the email reply address

[Nuvotone Music]

hi, I have the same problem:

https://community.adobe.com/t5/adobe-sign/change-email-address-for-echosign-issue/m-p/11130045?page=...

can you please help?

[temhof]

I am having the same problem, need to change the email address from my personal to my business!  Thanks for your help.

T

[charlener54696656]

Hi there - I had to contact one of the adobe admins by private message (see the two above that replied in this thread) and they have to reset it for you. You have to confirm authorization via email and then it sends you a password reset.

[Rath59783338]

I'm having the same issue. There is a place to change the email address, but it doesn't actually change it. Anyone figure out how to actually change their email address in their account? Thanks!

[charlener54696656]

Hi there - I had to contact one of the adobe admins by private message (see the two above that replied in this thread) and they have to reset it for you. You have to confirm authorization via email and then it sends you a password reset. Ridiculous and archaic, I know. Especially from something like Adobe. 0_0

[temhof]

thanks Charlene ... don't understand the mystery and difficulty changing

the sent from address ... I have contacted them privately. I appreciate

the help.

Tricia

On Tue, Jul 14, 2015 at 9:39 AM, charlener54696656 <forums_noreply@adobe.com

[charlener54696656]

Lol AGREED! Come on Adobe, you can do better.

Good luck Tricia!

CR

[Rath59783338]

Thank you for your help. I emailed them directly and hopefully it will be changed soon. I agree, you'd think something as simple as changing your email address wouldn't be so complicated.

[danamitroff]

I want to change my email address, too, and I can't figure out where/how to request support to do this. This is absurdly complicated. How do I change the email address associated with my Adobe Cloud account and my Adobe Document Cloud?

[Nick0wens]

Same problem - help please!

[christopherm89057872]

I have the same problem.  I changed my email address and need help. 

[zachs36505982]

I also need to change my email address to my business email address.

[kebover]

I have the same problem. Please help me! My client is waiting on a form to be signed, and my email for my account was a non-business email. Now I'm waiting for updates to happen across adobe and it's not updating.

[jlyons817]

I experienced this problem today. I have 2 adobe accounts and I updated the email address on my Business account, but it's sending emails from my other account still. I tried chatting with someone from Adobe but they were no help... guess I'll have to try again tomorrow.