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annat72027643
New Participant
June 20, 2018
Answered

Adobe XD showing up blurry when sharing for review

  • June 20, 2018
  • 11 replies
  • 29063 views

Hi everyone!

I'm running into some import issues with XD that I hope someone can help me with.

I have two PSDs, same file setting for both files. I made JPEGs out of both of them to import into Adobe XD. I exported them 3 times the size in Photoshop so they are high resolution in XD. When I share my XD link with my client, one of the jpegs end up being super blurry while the other one retain it's high resolution. I believe it's something to do with the export setting in Photoshop but they are both exported the same way! Please note all the other elements in my presentation remained very high res, except for that one jpegs. I tried carrying all my layers from the PSD that's exporting the blurry jpegs into the PSD that exports high res jpegs and it solved the issue. But the thing is that, majority of my project is built with the low res PSD and I can't help but think there's a setting that can fix this issue. but yet again both PSDs are created using the same settings and bits. 

Is there a view setting I need to explore in Adobe XD? Or is there a setting I need to change in Photoshop?

Any help is very much appreciated! Thank you!

    This topic has been closed for replies.
    Correct answer Kenneth Kawamoto

    I have the same issue. I figured out that it's to do with the size of the image (i.e. nothing to do with the JPEG compression level). Your good example is 3,240px height while the bad example is 14,514px height. I bet if you crop the bad image to 2,000px height and re-import, the image quality in the web preview would be good.

    About low image quality when sharing a prototype for previewing – Adobe XD Feedback : Feature Requests & Bugs

    Better image interpolation for device/web preview – Adobe XD Feedback : Feature Requests & Bugs

    This needs fixed or the web preview feature is useless

    11 replies

    Show previous replies
    eugene.korolev
    eugene.korolev
    Participating Frequently
    June 20, 2018

    Stop marking my question as Answered. The issue has not been fixed and I have no ETA on the fix.

    All my prototypes look blurry when viewing them in the browser. They only look fine when I go full screen mode. Please fix it asap as it blocks my daily activities.

    See example below:

      Preran
      Community Manager
      PreranCommunity Manager
      Community Manager
      June 20, 2018

      Hi there,

      Would it be possible for you to share your files with us for testing? You can upload them to a shared location such as CC or dropbox and share the URL with me over a private message. To send a private message, click my picture and use the message button.

      We will do our best to help.

      Thanks,

      Preran

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      June 20, 2018

      Hi there, I have been working on this case on Preran's behalf. I would like to inform you that the image looks fine when published on the browser.

      I have tested it on both Windows and Mac OS. Could you please share the version of your and the browser that using?

      Thanks,

      Atul_Saini

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