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sharonh8805761
sharonh8805761
Participant
Mar 11, 2017 11:24 PM UTC
Answered

getting .mov into Audition

I am using Audition 2017.0 and trying to do an edit-audio-to-video multi-track session.  When  I get to the step of pulling my reference .mov file into the editing panel I get this message:  Adobe Audition has stopped working.  A problem caused the program to stop working correctly . Windows will close …..”

Any tips on chasing down the underlying problem?

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    Bob Howes
    Bob HowesCorrect answer
    Inspiring
    Mar 12, 2017 7:25 AM UTC

    The .mov format isn't a fully specced format--it's a wrapper that can take various types of MP4 video generally for use within Quicktime.

    That's the solution--you need to install Quicktime or extended Quicktime on your computer.  This Audition support pages gives you some details:  Find supported import formats for Adobe Audition CC  You have to scroll past the audio section to get to the video part.

    A second possible option for you (and the one I use) is to install something like Wondershare Video Converter (not free but not too expensive) and convert the video into a preferred format before importing to Audition (or, for that matter, Premiere Pro).

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    4 replies

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    Mar 12, 2017 10:58 AM UTC

    sharonh8805761  wrote

    Any tips on chasing down the underlying problem?

    Whilst everything Bob says is correct, there's still the underlying factor of what amounts to a crash that shouldn't have happened; a format refusal should be graceful!

    When this happens, Audition produces an error log, and ideally you should send this to the developers. Information about how to do this is here: Audition Crashed.  Now what?

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    Bob Howes
    Bob Howes
    Inspiring
    Mar 12, 2017 11:28 AM UTC

    Good point Steve.  I meant to add that.

    However, in my defence I've had various issues with .mov files in even non-Adobe programmes, sometimes including a freeze/crash.Seems to be something about certain flavours that sensible programmes don't like.

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    Bob Howes
    Bob HowesCorrect answer
    Inspiring
    Mar 12, 2017 7:25 AM UTC

    The .mov format isn't a fully specced format--it's a wrapper that can take various types of MP4 video generally for use within Quicktime.

    That's the solution--you need to install Quicktime or extended Quicktime on your computer.  This Audition support pages gives you some details:  Find supported import formats for Adobe Audition CC  You have to scroll past the audio section to get to the video part.

    A second possible option for you (and the one I use) is to install something like Wondershare Video Converter (not free but not too expensive) and convert the video into a preferred format before importing to Audition (or, for that matter, Premiere Pro).

    Translate
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