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Anonymous
July 8, 2015
Question

Can't find my connected eReader in Device list on Adobe Digital Editions

  • July 8, 2015
  • 1 reply
  • 2006 views

I got a new (Windows) computer and am trying to transfer books from Adobe Digital Editions onto my Sony PRS-350, a "supported" device.  However, when I turn the eReader on, connect it to my computer, and then open Adobe Digital Editions, my eReader doesn't show up in the Device list, so I can't transfer a book to it.  Any solutions?

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    1 reply

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    July 8, 2015

    ADE doesn't support MTP protocol, that's the reason its not getting mounted in ADE.

    You can manually move to book from "C:\Users\<USERNAME>\Documents\My Digital Editions" to your device.

    Note: Make sure your device is activated with the same account.

    A
    Anonymous
    July 8, 2015

    Thanks for your suggestion.  When I tried that, the book transferred to my eReader, but when I tried to open it, I got an error message "Protected by Digital Rights Management", and it won't open the book.  Is that because my device is not activated with the same account, and how do I do that?  Thanks again for your help.

      C
      claireb30377136
      New Participant
      July 9, 2015

      Thanks for starting this thread. Exactly what I needed. Just used the manual directions to download to my Nook Color. When I opened the file on my reader I was prompted for my Adobe ID and password. It worked! Hope your issue is as easily resolved.

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