I can't de authorize my computer. It just keeps saying to try again later.

Forum|Forum|11 years ago
February 14, 2015
6 replies
13249 views

I had ADE 3 installed and without uninstalling it I ran ADE 4.Then I uninstalled ADE 3. I try to open an ascm file and an error appears: "check activation". I looked for solutions on the forum and I've seen the recomendation of de authorizing the computer. But it doesn't let me.

Kobo editions

ginap74585284

Participant

Thanks this worked on my Mac!! resolved all the permissions problems

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michaell60688448

Participant

I was having the same issue and the customer support fed me the same answers above. Did not work!

Thinking about it, I figured the key was also stored somewhere else. So in addition to deleting the Adept key I deleted my Adobe credentials from:

HKEY_CURRENT_USER\Software\Adobe\Adept\Activation\0001\0005

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sharonr17252827

Participant

I have the same problem and no one seems to have the answer. Very frustrating.

K

kristenw11642088

Participant

I had downloaded ADE version 4 and was getting the same error when trying to open a file. Try as I might I could not deauthorize my computer. However, I found another chat community that recommended uninstalling ADE4, and installing ADE3. That resolved my problem.

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Anonymous

Same here!

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shreya

Adobe Employee

For this problem, you need to deauthorize and authorize ADE again.

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.