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A
Anonymous
June 18, 2015
Answered

On Digital Editions 1.7.2.1131 Error2038 // on Digital Editons 4.0.3.117585 "Error! Check Activation" // when trying to download a DRM protected book. Digital Editions IS authorised !!!!

  • June 18, 2015
  • 2 replies
  • 2396 views

Hello,

My Digital Editions has been running great for years (even across migrations from one PC to another), then suddenly yesterday I could not download any new DRM protected EPUB or PDF files.

I was running Adobe Digital Editions 1.7.2.1131

Every time I would get errors like:

        Europe_at_War_1939_1945:

        IO Error on Network Request.

        Please check your network connection and try again.

        Network Path:

        https://books.google.com.au/books/download/Europe_at_War_1939_1945.epub?acsid=urn:uuid:xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx&output=acs4_book_bytes

        Event Detail:

        Error #2038

        --- end ---

So I upgraded to Adobe Digital Editions 4.0.3.117585

Still can't download any DRM protected books, but now I get a simple:

        "Error! Check Activation"

I have been activated the whole time on both versions.

Please.............. what's wrong?

David Armitage

    This topic has been closed for replies.
    Correct answer shreya

    you are facing this problem on Windows or Mac?


    you can also try below steps:

    1. Install ADE 1.7 [Your old version od ADE]

    2. Deauthorize ADE [Keyboard shortcut "ctrl+shift+d" for windows or "cmd+shift+d" for mac]

    3. Install ADE 4.0.3.117585.

    4. Now again AUTHORIZE ADE, Help-> authorize computer.


    Hope this works !!

    2 replies

    F
    Flowery3
    Participant
    January 28, 2016

    Thank you all so much - I was getting increasing frustrated, and with your instructions being so clear, Ive actually now fixed the issue!

    4
    4borden
    Participating Frequently
    April 28, 2020

    How did you fix it; I can not get any books from Google books or internet to come into Digial Editions and tranfer to ether of our kobo ereaders and work. have reinstalled os on both ereaders, uninstalled and reinstall digital editions, and all fails

    S
    Adobe Employee
    shreya
    Adobe Employee
    June 18, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    A
    Anonymous
    June 18, 2015

    Thanks for your suggestion.

    I tried what you suggested. When I de-authorise, I receive:

    "Unable to Erase Authorization. Please try after some time."

    Now, I did try de-authorising yesterday, numerous times, when I was uninstalling  1.7.2.1131  and installing  4.0.3.117585.

    I got the same error then.... at 1.7.2.1131  and  4.0.3.117585.

    So this does not look good.

    Nevertheless, I will try every now and then for a while, and get back to you.

    David Armitage

    S
    Adobe Employee
    shreya
    Adobe Employee
    June 18, 2015

    you are facing this problem on Windows or Mac?

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