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Anonymous
June 22, 2009
Question

Protected page issue sony prs505 adobe DE

  • June 22, 2009
  • 10 replies
  • 29026 views

I think I am having a similar problem as noted previously.  I have adobeDE 1.17.1.1085 and the sony prs505.  I can download books from the public library, see them (and read them) in AdobeDE and also in the sony ebook library when the reader is connected. ADE is authorized on my computer. However if I try to access the same book on the prs505 ereader it says "protected page!".  The book is listed on the ereader.  I have already completed the runaround between Sony and Adobe. Sony said contact adobe for info to authorize the reader.  I tried the CTRL/shift/E found here in the forum and it said it deauthorized my reader-so it must have been authorized (ugh).    My first book worked, the second did not and I though I had disconnected from the library too soon, but with this third book I realized it is an issue.  Does anyone have a solution?  Ideas?  I have only had the Sony for a month.

    This topic has been closed for replies.

    10 replies

    S
    shanethang007
    Participating Frequently
    March 21, 2010

    Hello, ScoutTroup!

    1.  You download the books directly to Sony eReader Software.  You do not need ADE.

    2.  Download the book to your eRead and NOT the SD Card you have inserted.  You have authorization to download the book to your computer and your eReader, NOT an SD Card.  The SD Card is causing the issue at hand.  The SD Card is NOT authorized to accept the book, ONLY your eReader and your computer.

    3.  I have never had a problem when downloading directly to the eReader.

    4.  Happy reading and this, hopefully, has solved all your problems!

    5.  KISKIS!

    N
    no-spam666
    Participating Frequently
    March 21, 2010

    Thanks....I follow the exact same procedure, and I can't read DRM-protected

    EPUB and PDF files on my Reader at the same time. I have to delete all the

    files of one format or another.

    S
    shanethang007
    Participating Frequently
    March 22, 2010

    Hey, just download them to your reader and not to the sd card and it should be fine.

    R
    Rob Elser
    Participant
    March 9, 2010

    Eight months on and the issue still remains - I had this problem and I seem to have figured out what was happening, at least for my PRS505 and my wife's 505... we had been sync'ing books to the SD memory.  I tried sync'ing them to the reader memory instead and now I can read both formats with no protection error.  If you have been storing your protected books to the SD memory, try the reader.  Might work for you too.

    Rob

    E
    etiessen
    Participating Frequently
    October 16, 2009

    Since installing the latest Sony software I no longer have to use ADE  so obviously ADE is not the problem. If you read through the threads  - the issue apparently is related to Oblivion Data Management Rights for adobe epub formats.  (and Sony Reader compatiblility?!!)

    To avoid disappointment and frustration - I have given up entirely on adobe epub books distributed by my library.  (fortunately there are many more PDF titles available than epub.  For the last 2 months I have only borrowed pdf ebooks and have had absolutely no protected page issues. 

    ET

    C
    CHRISSIEDAY
    Participant
    October 5, 2009

    It is now October and this cannot be fixed yet or it would not still be happening I have bought the new 600 in the Uk AND THINK LIFE IS TOO SHORT FOR ALL THIS RUBBISH AM RETURNING IT

    Chrissie

    N
    no-spam666
    Participating Frequently
    October 5, 2009

    I know it's frustrating, but the problem is with Adobe, not with Sony.

    I hate to say it, but I've been stripping the DRM from the books so that I

    can read them on my Reader.

    Dee

    C
    CHRISSIEDAY
    Participant
    October 6, 2009

    ok but how do I do this

    Chrissie

    G
    gw-adobe
    Participant
    September 18, 2009

    <delete>

    N
    no-spam666
    Participating Frequently
    September 18, 2009

    I'm using Windows XP 3 and I don't have ADE installed, but I can still use

    Adobe DRM'd books using the Sony Library 3.0 software.

    Of course, YMMV!

    B
    bogeycorgi
    Participant
    August 28, 2009

    I just downloaded 4 books from my public library (2 Epubs and 2 PDFs) and I am able to read them all!

    I received an email that there is a new 3.5 Sony ebook library at http://ebookstore.sony.com/download/ and I downloaded it.

    I used Internet Explorer to access my public library and checkout/download the book.  Firefox didn't work for me.

    Instead of bringing up Adobe Digital Editions, the download now starts up the Sony ebook library.

    You'll see the status icon circling on the left as the book is downloaded and then it will be added to the ebook library.

    You can drag/copy the book from the Sony ebook library library to your Sony reader shown on the left.  It does not need Adobe Digital Editions.

    All the books I copied are readable, none of them are shown as protected on my Sony 505.

    Susan

    S
    sj34863
    Participant
    November 10, 2009

    Is there really a version 3.5 of the Sony Reader Software?  I only see 3.0.01 from this link?

    B
    BillShip
    Participant
    December 16, 2009

    Well - no luck with the new Sony software - I downloaded a purchased epub book (from new sony reader site) and it worked fine - added an epub library book which worked but my previous library books (pdf formats) became unusable (protected page) - I deleted all library books and re-transferred the PDF books.

    Wondering if there is a way for us (as a group) to get someone (Sony,Adobe or Overdrive) to address this issue?  Also, wondering if this issue is specific to PRS 505's?  or is it also an issue with the new ereaders??


    This is still a problem on the PRS-300 also. It seems to work OK when the books are in the same format. When I downloaded new PDF files from the library, the epub book from the library was unreadable; but the PDF files were both OK. Sony claimed to be working on the problem.

    E
    etiessen
    Participating Frequently
    August 9, 2009

    Thank you so much!!!   Using the info provided I "returned" my library books and borrowed books with all the same format  - all newly borrowed books work!!   I have had my 505 reader for less than 2 weeks and have a multitude of issues with ADE.  As much as I love my new reader, the frustration dealing with support from 3 different sources (4 including microsoft errors encountered) really makes me think I should have waited???

    ET

    E
    etiessen
    Participating Frequently
    August 9, 2009

    Spoke too soon??  Up to the week hours of the nite and woke up this morning and couldn't open my borrowed books ..

    M
    MargaretJK
    Participant
    July 21, 2009

    Here is what I hear from Overdrive today on the problem - no answer but they are clearly aware and possibly working on it.

    -----------------------------

    We are sorry for the trouble you are experiencing.  We are aware of the
    issue and apologize for the inconvenience and delay in getting back to
    you. We are working with the technology partners in play to determine
    the root cause of the issue and how to fix it. Thank you for your patience.

    Sincerely,
    The OverDrive Media Support Team

    MargaretJK

    N
    no-spam666
    Participating Frequently
    July 22, 2009

    Thank you so much for keeping me in the loop.

    Doreen

    N
    no-spam666
    Participating Frequently
    July 7, 2009

    I'm having the exact same problem. A week ago I downloaded 5 EPUBs with DRM from San Francisco public library. They transfered to the PRS505 and read fine. Today I downloaded 2 more books. They open fine in the ADE software. They will not open in the Sony Library ("This computer is not authorized to read these files"). They do not open on the Sony Reader ("Protected Page").

    It used to work, now it doesn't. The reader and ADE are both authorized.

    I have trouble tickets in with Sony and Adobe but I'm not optimistic.

    This is incredibly frustrating. ADE is the buggiest piece of software I've encountered in a long time, and we're held hostage to it because of DRM.

    J
    Jackothgreen
    Participant
    June 27, 2009

    I am having the same problem and am losing my mind trying to figure this out.  Someone please help .

    A
    Anonymous
    July 2, 2009

    I'm having this issue with three ebooks (two epubs and one pdf, all DRM'd) I downloaded from the public library and transferred to my Sony PRS-505 from within Adobe DE.  There doesn't seem to be a pattern to when one of those ebooks will work, yet when I transfer either all of them at once or some of them, invariably some or all those ebooks won't work, showing the Protected Page! error.

    I'm using DE 1.7.1.1085.

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