Is anyone else suddenly getting locked out with "Membership Expired" but your account is paid-up?

Forum|Forum|7 years ago
February 7, 2019
1 reply
2231 views

This first happened to me on Tuesday night. I was using photoshop and when I tried to do a quick export nothing happened. I kept trying and eventually saved everything and restarted the software. Upon opening the software I got a window that said:

Membership Expired

You no longer have access to Creative Cloud. Please contact your Administrator to renew your membership and continue using Creative Cloud.

My membership is fine. The last payment went through on 1/29. I am the administrator. When I log into my account there is nothing anywhere that says that my account expired or any money is due.

I contacted Adobe via chat and was told this is a back-end issue and that it would take 2-3 days to resolve. I have an open ticket but there hasn't been any response. I was told I didn't do anything wrong, but what is going on? I already missed two $$ deadlines because I can't use any of my software...

Is this happening to anyone else?

Evan

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Have you checked out this help page?

Stop Adobe Creative Cloud from opening in trial mode after purchase

Before you say "this isnt related to my issue" or "I've logged out an in" - be sure to go through each step.

This may get you back sooner than waiting for a ticket to be resolved.

E

evand92936537Author

Participating Frequently

Actually I have read that page.

Make sure your subscription is active

I followed the instructions for this portion on Tuesday night and I did not see the message outlined in an orange box: Your plan has expired So, I figured my account has not expired and contacted Adobe via chat and they agreed.

I just ran through it again. Here's my account screen:

Note that it's telling me to designate a license to myself. This happened AFTER the adobe representative removed me from my own account. I don't know what this action was, because I am listed as a user and there's no way to change that. I feel like this problem was a true WTF then after they removed me from my own account that broke it even more. This is the email that I got.