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Hammerjack90
Hammerjack90
Participant
May 16, 2016
Question

PDFMaker Disabled in Office Apps After 11.0.16 Install

  • May 16, 2016
  • 1 reply
  • 3041 views

Hi!  After installing the 11.0.16 quarterly update, I'm getting a message upon starting Acrobat 11:

"Acrobat PDFMaker add-in for PDF creation is currently disabled in one or more Office applications.  Would you like to re-enable the add-infor these applications?"

I click "Yes" and all is well, but since I'll be deploying this across an enterprise, I'd like to avoid confusion with all my users and not have this message appear.  Is there anything I can do to make that happen?  Would a reboot immediately afterward do the trick?

Thanks!

This topic has been closed for replies.

1 reply

TanviRastogi
Adobe Employee
TanviRastogi
Adobe Employee
May 19, 2016

Hi

Thanks for reporting the issue.

Can you please provide the following information:

  1. Was your PDFMaker add-in disabled in any of the Office apps?
  2. Does this happen on every machine?
  3. Which Office and Windows version are you using?

Thanks

Tanvi

Hammerjack90
Hammerjack90Author
Participant
May 19, 2016

Hi there!  Thanks for the reply.  I did some more digging and found that the Outlook add-in for MS Outlook was, in fact, inactive by default on our installations--that's why I got the prompt after starting Acrobat.  I'm still checking to see if this is an oversight on the company's part, or whether they have it deactivated for a reason.

In the meanwhile, though, is there a way to disable that prompt via a registry change in Acrobat?

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
May 19, 2016

There is not a documented pref for disabling that prompt, but it is possible one exists.

If you want to do some detective work:

  1. Start with an install that will prompt you but don't open Acrobat.
  2. Take a snapshot of the registry (regcompare works).
  3. Open Acrobat and perform actions that show the prompt.
  4. Click Yes.
  5. Close Acrobat.
  6. Take another snapshot.
  7. Compare snapshots.

You'll see a long list of stuff that's changed, but if there is a related pref, it may be obvious.

HTH,

Ben

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