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santiagol12345175
santiagol12345175
Participant
June 22, 2015
Answered

ALL CC APPS CRASH BEFORE OPENING--- HELP!

  • June 22, 2015
  • 5 replies
  • 3796 views

HI! I recently purchased the complete CC suite... I installed almost all the programs I need to use, but... can't run ANY of them... When I try to open Photoshop, Premiere, Illustrator, or After Effects, I get "Adobe (insert name here) stopped working" and a different problem each time.... Sometimes  application error 0xc000001d , or ""the exception illegal instruction an attempt was made to execute an illegal instruction (0vc000001d) occured in the application at location 0xf0536cd5"---

I got these two: (photoshop and premiere respectively)

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AfterFX.exe

  Application Version: 13.5.0.347

  Application Timestamp: 55642425

  Fault Module Name: MSVCR120.dll

  Fault Module Version: 12.0.21005.1

  Fault Module Timestamp: 524f83ff

  Exception Code: c000001d

  Exception Offset: 000000000008ca90

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 11274

  Additional Information 1: f911

  Additional Information 2: f9117f2c8a52791eb11044aaa5172d0e

  Additional Information 3: 4cf1

  Additional Information 4: 4cf1f666ee18a19b219f845b0dba8216

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: EdgeAnimate.exe

  Application Version: 6.0.0.400

  Application Timestamp: 555331be

  Fault Module Name: libcef.dll

  Fault Module Version: 3.1750.1639.0

  Fault Module Timestamp: 54b0d589

  Exception Code: c000001d

  Exception Offset: 00000000020f4f43

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 11274

  Additional Information 1: 1849

  Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82

  Additional Information 3: d622

  Additional Information 4: d6222fb2a574ccd05c568b2687f5afa2

But it never gets past that. At this point it must be something in general... Checked the video card drivers, looked all over, ran a full scan for malware with 2 different antivirus... Nothing... Anyone around to help?! THX!!!!

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

Please check if this works: Adobe Creative Cloud applications close immediately after launch

In case it does not we can always switch to a more in-depth support. Chat one-on-one with us here: https://helpx.adobe.com/contact.html

Thanks

Rajashree

5 replies

Sheena Kaul
Sheena Kaul
Legend
March 8, 2016

Moving to Creative Cloud Download & Install‌

koivsu
koivsu
Participant
March 1, 2016

same issue here.

Rajashree Bhattacharya
Rajashree BhattacharyaCorrect answer
Legend
March 1, 2016

Please check if this works: Adobe Creative Cloud applications close immediately after launch

In case it does not we can always switch to a more in-depth support. Chat one-on-one with us here: https://helpx.adobe.com/contact.html

Thanks

Rajashree

KiddDizz
KiddDizz
Participant
July 11, 2015

I am having the same issue. I was in the middle of a project and when I started my PC and it wanted to update. I let it and now am locked out of all Adobe Apps. Really hoping a solution is posted soon.

V
videorec_cl
Participant
July 15, 2015

I had report the same problem running Adobe Premiere CC

I had format my PC 3 Times , i have an AMD FX 6300 Six core, 8GB RAM, MB Gigabyte 990FXA-UD3 

I have tried with 2 video Cards QUADRO K4000 and now with MSI GTS-250

First the problem was the MSVCR120.dll  and now after 2 formats my PC and reinstalling Win 7 64 bits , an 0xc000001d error appear

i need to deliver a wedding video  , and i can't  use Premiere CC !!

Electric_motivation98A5
Electric_motivation98A5
Participant
July 15, 2015

Same issue here my friend.  With no assistance form Adobe. I just went back to using the 2014 versions on Premiere, Speed Grade, and Audition.  Hopefully by the end of the year they have this issue, which isn't isolated, sorted out.

    Electric_motivation98A5
    Electric_motivation98A5
    Participant
    June 25, 2015

    Same issue with no response by Adobe:

    Faulting application name: Adobe Premiere Pro.exe, version: 9.0.0.247, time stamp: 0x5570309b

    Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

    Exception code: 0xc0000409

    Fault offset: 0x0000000000074a30

    Faulting process id: 0xe80

    Faulting application start time: 0x01d0aeec9fe8e3b0

    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2015\Adobe Premiere Pro.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll

    Report Id: fe20a774-1adf-11e5-8262-e03f49ea000c

    Faulting package full name:

    Faulting package-relative application ID:

    Fault bucket 115970582621, type 5

    Event Name: BEX64

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Adobe Premiere Pro.exe

    P2: 9.0.0.247

    P3: 5570309b

    P4: MSVCR120.dll

    P5: 12.0.21005.1

    P6: 524f83ff

    P7: 0000000000074a30

    P8: c0000409

    P9: 0000000000000007

    P10:

    Attached files:

    C:\Users\Fell\AppData\Local\Temp\WER2F6A.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\Users\Fell\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_292b215c181d12834f8e27f25f0d790e561ff19_c4ccb7ed_1330391e

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: fe20a774-1adf-11e5-8262-e03f49ea000c

    Report Status: 1

    Mrinmay Majhi
    Mrinmay Majhi
    Participating Frequently
    June 22, 2015

    Hi santiagol,

    What is the operating system you are using?

    If you have Windows 7, make sure that Service Pack 1 is installed on your computer.

    ~Mrinmay

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