Adobe Creative Cloud Creating Cursor Issue on Mac OS Sierra/High Sierra?

Question

Hello all,I've had a recent issue that I was hoping someone could shed some light on. I don't normally post in these forums but I've recently gotten to that point. A few days ago I bought an iMac 27" 5k Retina brand new from the store. I'm currently running into an issue where the mouseover/rollover/hover states of things throughout the entire computer do not work after 15 minutes or so. I am currently under the impression that it is the Creative Cloud Application creating this issue. Below are the things that I HAVE tried so far on a level of troubleshooting (not in any particular order):Reinstalled Mac OS (with files backed up)Reinstalled Mac OS (without files backed up) -a clean image-Safe ModeRemoved/Uninstalled Adobe CC Application (Then everything seems to work fine)Used Adobe CC Cleaner ToolI've only had the computer for 3 days and so far I'm only running into this issue after the CC Application has been installed (not even after I install Photoshop or Illustrator. Just after the CC app). The computer initially came with just OS Sierra. The issues with CC were worse then before I updated to High Sierra; my mouse cursor starter to twitch/fidget on its own when my hand wasn't even on the mouse.My current OS spec is: High Sierra Version 10.13.2At this point I'm just looking to see if there is a similar issue out there currently because I'm trying to assess if this is a Hardware or Software issue so I know how to escalate properly. Sounds like software but then again you never know. I'm a Graphic Design professional and bought the iMac specifically for Creative Cloud so that I can do what I need to do. Let's not get into a windows vs mac debate, I'm just here to see if anyone has had a similar issue and what can be done.The overall thing I've seemed to notice is everything works fine until I install the Creative Cloud Application. THEN this reoccurring issues happens. Everything is up-to-date on both sides, mac os and CC app version.Thank you

kglad · Accepted Answer

i don't know why that would happen, but you don't have to install the cc app to install the cc programs.

if no better option is presented you could just install the programs and when the next updated cc app is released and the next cc program versions are released, install the cc app then and hopefully the issues will be resolved or you'll have found a solution.

Single user licensee downloadable installation files available:

Suites and Programs: CC 2018 | CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
Authorware: 7.01 windows |
Captivate: 10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.13| 5.7.1| 4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
Photoshop Elements: 2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 2018,15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
RoboHelp: 2015, 11, 10, 9, 8

Updates

non-cc updates
CC (2013) Updates:
- Windows
- macOS
CC 2014 Updates:
- Windows
- macOS
CC 2015 Updates:
- Windows
- macOS

Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

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