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jimmyg44077797
jimmyg44077797
Participant
October 1, 2018
Answered

Authentic Software [Is my copy of CS6, recently purchased from eBay, legal?]

  • October 1, 2018
  • 2 replies
  • 4306 views

Hi,

Recently, I purchased “Adobe Photoshop CS6 Extended (Full Edition)” from ebay.com.

The seller has announced that “…This is the full and last disc version of Photoshop CS6 Extended, which is the 6.1, standalone version ( can’t be registered ) and the last one before the start of the subscription Creative Cloud program.  This is your chance to get the most popular photo/image editing software suite on the market today…   The software comes with an original/unused serial number which can be found on the back of the DVD case. It is applied automatically on install ( No need to enter the 24 digit number )and an internal license which is automatically activated post install - so the buyer will be able to install the software very quickly and easily…The software is new but does not come in a sealed box, but will be delivered with the disc inside the DVD case, exactly as pictured. Also fully compatible with all Windows OS including Windows 8 & 10… together with his email statement of “…I have indeed purchased 4 of these directly from Adobe. This is very much a legitimate piece of software. It was designed to be installed quickly on more mobile devices and workstations. If the software was illegitimate, it would still need some kind of activation or license crack or it would be stuck in a 30 day trial period…”.

However, the software of “Adobe Photoshop CS6 Extended (Full Edition)” which I received on 09/29/2018 comes within a white DVD case with DVD Case Inserts Matte, which was printed out from (may be) a home office printer (see the attached documents including “Copy #1@ a white DVD case; Copy #2 @ DVD Case Insert Matte printed from a home office printer, Copy #3 @ a Disc of “Adobe Photoshop CS6 Extended”” for reference.). There is no any written documents coming with the Disc of “Adobe Photoshop CS6 Extended” at all.

When I tried to install “Adobe Photoshop CS6 Extended” from disc, a window of “User Account Control” jumping out on my computer screen and indicating something as follows:

                                         Program Name: Photoshop.exe

                                         Publisher:          Unknown

                                         File origin:         Hard drive on this computer

I purchased Adobe Photoshop & Illustrator (previous edition) from Adobe.com before and never had such kind of experience before (an authentic software disc providing information such as “Publisher:  Unknown” on the screen).

Therefore, in order to make no mistake (avoiding possible unauthentic software), I have to find out and make sure whether the seller’s “Adobe Photoshop CS6 Extended (Full Edition)” mentioned above is a legal and authentic copy from Adobe or not. Would anyone give me a hand with this issue?

Is there phone number from Adobe which I can call to discuss the issue?

    This topic has been closed for replies.
    Correct answer John Waller

    The software comes with an original/unused serial number which can be found on the back of the DVD case. It is applied automatically on install ( No need to enter the 24 digit number )and an internal license which is automatically activated post install -

    There is no such process with authentic Adobe software. This is pirated through and through - possibly an old volume licensed version (no serial number required) which has been hacked.

    No-one from Adobe will call you to discuss this with you. It's a pirated copy and everything in the ad wording suggests that. I wonder why you thought it might be valid?

    2 replies

    John Waller
    Community Expert
    John WallerCommunity ExpertCorrect answer
    Community Expert
    October 1, 2018

    The software comes with an original/unused serial number which can be found on the back of the DVD case. It is applied automatically on install ( No need to enter the 24 digit number )and an internal license which is automatically activated post install -

    There is no such process with authentic Adobe software. This is pirated through and through - possibly an old volume licensed version (no serial number required) which has been hacked.

    No-one from Adobe will call you to discuss this with you. It's a pirated copy and everything in the ad wording suggests that. I wonder why you thought it might be valid?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 1, 2018

    Any Adobe software I had (up to CS5) before CC needed a serial number. Looks like a very bad deal.

    ABAMBO | Hard- and Software Engineer | Photographer
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 1, 2018

    Not only false, but while the program was being hacked to not require a serial number during install it may have also been hacked to steal your information and send it to the hacker

    Tell ebay you want your money back

    jimmyg44077797
    jimmyg44077797Author
    Participant
    October 2, 2018

    Thanks for your help.

    On Sunday, September 30, 2018, 9:02:45 PM PDT, John T Smith <forums_noreply@adobe.com> wrote:

    Authentic Software

    created by John T Smith in Adobe Creative Cloud - View the full discussion

    Not only false, but while the program was being hacked to not require a serial number during install it may have also been hacked to steal your information and send it to the hacker

     

    Tell ebay you want your money back

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