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BluuFish
Participant
April 15, 2013
Answered

CS6 Production Pro W8 install fail "OS requirements not met"

  • April 15, 2013
  • 1 reply
  • 6271 views

Hello. Have failed install of CS6 Production Premium.

Currently have CS-4 Master, LR-3, LR-4 installed on this machine. Because of Adobe nightmare install issues I have had on W8 with CS4 though have SN for CS6-PP have attempted install as trail.

The install failed, in the majority of cases, because "OS requirements not met", and in others as installer claimed it cannot find files.

Given my system hardware, and that an running W8 with the latest patches it is inconceivable to me that "requirements are not met".

Here is relevant system info:

OS: Windows 8 Professional (x64) (build 9200)

CPU: 3.60 gigahertz Intel Core i7-3820

MB: ASUSTeK COMPUTER INC. SABERTOOTH X79

BIOS: American Megatrends Inc. 3305 12/25/2012

RAM: 32710 Megabytes Usable Installed Memory

Hard Drive Capacity: 10321.23 Gigabyte

Hard Drive Free Space: 5881.41 Gigabytes

GPU: NVIDIA GeForce GTX 660

Main Display: DELL U3011 (29.7"vis, s/n XX-0PH5NY-XXXXX-0BA-275L

I have the error log of the failed install (a few excerpts below). I also have the Belarc system profile summary available.

Tried to solve this on "Chat". but for the past 20 minutes have been reading "All representatives are actively assisting other customers. Your estimated wait time is 0 minute(s) and 1 second(s) or longer. Thank you for your patience." in the chat window.

========= some excerpts from failed install log

WARNING: DW066: OS requirements not met for {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0

WARNING: DW066: OS requirements not met for {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6 4.0.0.0

WARNING: DW066: OS requirements not met for {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6 4.0.0.0

WARNING: DF054: Unable to read Adobe file version for file path 'C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.ERROR: DF012: Unable to find file(Seq 16)

ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 16)

I think that the below may be a summary of the failed installs

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed

ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe NPS Panel: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure

ERROR: DW050: - AdobeIdeaPluginCS6: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Support32: Install failed

ERROR: DW050: - Adobe Illustrator CS6 Support: Install failed

This topic has been closed for replies.
Correct answer Mylenium

Run the Creative Suite Cleaner Tool, try again. Since it fails on the color profiles, also check that they are not in active use as a monitor profile or by a printer and that the permissions on the respectivce system folder allow access.

Mylenium

1 reply

Mylenium
MyleniumCorrect answer
Legend
April 15, 2013

Run the Creative Suite Cleaner Tool, try again. Since it fails on the color profiles, also check that they are not in active use as a monitor profile or by a printer and that the permissions on the respectivce system folder allow access.

Mylenium

B
BluuFishAuthor
Participant
April 15, 2013

Thanks, However, did not have good luck with the Adobe Cleaner Tool with CS4 install last month (am bringing a new computer to life).

Had the same odd color-profile problems (and others)  with CS4 install. First tried the adobe suggested remove all profiles, then tried the Adobe Support Advisor,  etc etc. Eventually gave up and ran the suggested ACT - this did allow for CS4 install to succeed (except for Flash).

However, though had chosen only CS4 clean, the ACT wiped out lightroom-3 and in addition screwed with other parts of the registry so that i had to reinstall several programs (for example Launchy) and it also wiped out everything in the create new docs reg key except for Adobe products - fortunately had backed up the reg and so was simply able to export/import to get these back (though without the adobe doc creation context menu entries!)

I have NEVER had an Adobe "Creative Suite" product install without complication - which is why I went with the trial version, as in the past have had to call Adobe because of "too many" (but all failed) installs. One time ... well no one really wants to hear about how Adobe was moving its support center, and I could not get through, and had a deadline.

Looking through the log ii see that several failed installs were of 32-bit components. As the installer correctly id'd this as a 64-bit OS (and installed BOTH the 64 & 32-bit versions of PS) perhaps this is not important (so, why then did the installer attempt to install them??)

What worries me most is the first line of the error file "WARNING: DW066: OS requirements not met for {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0" as I have had problems with the AME before. Notably, after an update to CS4 (XPP) although the AME would load - it would not actually ENCODE anything for output but just sit there unresponsive. One wonders what "OS requirements" W8 Pro-64 does not meet.

Really, after all this time, and given how expensive the applications are one would think that Adobe could come up with an installer which works better than this.

So - again - thank you. Have poked around a bit, and as PS and PP both launch, perhaps they will work. Have not yet had the time to try encoding from CS6 - if I have problems, I will be back.

Thanks

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