Cannot find my product under "My Orders"

I received a complimentary upgrade to Dreamweaver CS6. I sent in an email for proof of purchase, and I was approved and given my upgrade. In the email, it says:

1. Login into Your Account with the Adobe ID: ***********

    *  http://www.adobe.com/go/ols_ww_login/

2. In the My Orders page, locate order #C0119010792 with the date May 11, 2012, and expand the order to view the details.

3. Start your download by clicking on the 'Download' button.

4. After you have completed the download process, your serial number will be displayed in the download center.

5. You can log back into 'My Adobe' in the future to re-download your product or retrieve your serial number. Please refer to the download policy for terms and conditions.

I did exactly as it says, but when I go to My Orders, it says "We found no orders placed within the past 30 days." If I go under my products, it does show my copy of Dreamweaver CS6 and serial number, but I have no where to download it.