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Creative Cloud Update Issues - Error 116 - Solved

New Here ,
Dec 30, 2016 Dec 30, 2016

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I found that if you have installed "Team Viewer" there is another anti-malware app that is installed as well. It is called ByteFence. This program will cause issues when you try to update your Adobe CC.  You do not need to disable your antivirus or firewall or switch networks.  You only need to go into the Control Panel and remove ByteFence.  Your updates will be back in business.

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Adobe Employee ,
Jan 02, 2017 Jan 02, 2017

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Thanks for sharing the steps that helped you resolve "Error 116", this will surely help other viewers of this thread.

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Guest
May 22, 2017 May 22, 2017

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Thank you so much I has been struggling with "Error 116", and finally solve the problem!!

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