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A
angelic2u
Participant
March 23, 2014
Answered

Creative Cloud desktop failed to install. Error code: 1

  • March 23, 2014
  • 6 replies
  • 75248 views

My CC desktop will not update. I tried all possible solutions with no luck. Any insight would be appreciated.

    This topic has been closed for replies.
    Correct answer marioq7124@gmail.com

    Once I corrected MAC OS time zone, This issue has gone.

    6 replies

    清
    清宇杨8678513
    Participant
    April 20, 2017

    Guys. When I come across this problem, I realize that maybe the old invalid files lead to this problem. So I delete all the files about Adobe.XD In the end the software can be installed in proper way...

    M
    marioq7124@gmail.comCorrect answer
    Participant
    July 1, 2016

    Once I corrected MAC OS time zone, This issue has gone.

    samuell59251308
    samuell59251308
    Participant
    June 21, 2015

    my erreor code 1 on windows 10

    J
    jaydenfry
    Participant
    August 5, 2015

    I just logged any other users out and it fixed my error 1 code while updating cc on windows 10
    hope this helps

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    August 7, 2015

    Moving the discussion to Creative Cloud Download & Install

    norbyscook_andy_
    norbyscook_andy_
    Participating Frequently
    February 18, 2015

    I am using a boot camped mac. My computer ran out of battery while doing updates and I had to recover it.

    some application is messed up in the process.

    My creative cloud set up is showing the same

    failed to install. Error code: 1

    please help me!

    - thankyou- Andy

      EREZFOREVER
      EREZFOREVER
      Participant
      April 18, 2015

      same here

      'cept on windows

      Rajashree Bhattacharya
      Community Manager
      Rajashree BhattacharyaCommunity Manager
      Community Manager
      April 22, 2015

      Please refer to: Error: "Failed to install" | Creative Cloud Desktop

      This should work.

      Regards

      Rajshree

      S
      Shinjiblaq
      Participant
      November 28, 2014

      Hello im using Win 8.1

      Gurleen_K
      Gurleen_K
      Participating Frequently
      March 24, 2014

      Hi Angelic2u,

       

      Please specify which OS you are using?

       

      You may refer to the below mentioned forum link, as the same issue has been discussed below:

      creative cloud desktop failed to install

       

      Regards

      Gurleen

      A
      angelic2uAuthor
      Participant
      March 24, 2014

      Hi Gurleen,

      Sorry, I’m using OS X Mavericks v10.9.2. Your link refers to windows solutions.

      Thanks for any insight.

      Angelica

      Gurleen_K
      Gurleen_K
      Participating Frequently
      March 24, 2014

      Angelica,

       

      The below mentioned link will help you to follow the steps for Mac OS also:

      How and when to use the Creative Cloud Cleaner tool | Advanced steps

       

      Regards

      Gurleen

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