Skip to main content
Participant
November 21, 2016
Answered

Creative Cloud will not stay logged in

  • November 21, 2016
  • 1 reply
  • 2147 views

Anyone else having a problem with Creative Cloud staying logged in? I have uninstalled and reinstalled it twice. After about 5 minutes, it logs itself off and the desktop icon goes away. Very annoying. I have to relaunch it from Applications, and then relaunch the Typekit to get fonts back into my apps.

AND, it does not "Launch at login."

Here are my settings:

This topic has been closed for replies.
Correct answer Kanikas

Hi Cjdirect,

Please refer the links below for help :

Creative Cloud signs me out or asks me to sign in repeatedly

Creative Cloud Keeps Signing Me Out

Hope this helps !

1 reply

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
November 21, 2016

Hi Cjdirect,

Please refer the links below for help :

Creative Cloud signs me out or asks me to sign in repeatedly

Creative Cloud Keeps Signing Me Out

Hope this helps !

Known Participant
May 31, 2019

With the latest CC update (May 2019) my Win 7 PC has now stopped saving my Adobe CC login info.

I don't run Internet Explorer (when I use the Web I use Chrome) so tips for what to do re: LAN connection link retention are irrelevant.

It is a major pain in the neck (or lower) to have to log in each day (and multiple times per day each time I turn on/off my PC). I don't even  want to have to enter my PWD each time, no less my email and PWD, b/c I have a large, pre-paid annual subscription, so Adobe CC should know I'm paid up and eligible to use CC so should keep me signed in. (BTW I hate the subscription model and preferred my licensed CS boxed products). CC used to keep me activated, logged in and ready to go with any of my host programs/apps until the CC update prior to this most recent one in the past week - someone at Adobe intro'd bad code that one would hope could be troubleshot.

I cannot uninstall and re-install my Adobe CC app if it will require me to re-download and re-setup my CC host programs (incl. Ps, Lr's, Portfolio, etc.). I have too many customized setups, prefs, filters, actions, fonts, etc. to mess around with that (and risk issues) and I have  commitments to get work done that would be stalled & put at risk if anything went screwy doing that for no guarantee it would work. (I learned the hard way when I did a reset on prefs once to allegedly fix some coding issue in Ps - it didn't fix the coding bug and I had to re-figure out all the custom pref settings it had taken me a lot of time to set up...).

How quickly can Adobe find a bug fix and re-release the CC app to alleviate this bug that prevents pre-paid, annual, subscription users from remaining permanently logged in until their subscription expires or they discontinue their subscription to switch to an alternative product option?

Thanks!