Participant

Question

Creative Suite 3 - new installation - download failed - Akamai NetSession

Forum|Forum|8 years ago
March 4, 2018
3 replies
2120 views

Hi,

I need to re-install CS3 on my new Mac (macOS Sierra Version 10.12.6).

Using FF 58.0 I tried to download the installtion files from: Neue Seriennummer erhalten | CS3, Acrobat 8

However, installtion of Akamai NetSession Interface failes. So I cannot download the installtion files for CS3.

Waht should I do? Any ideas?

This topic has been closed for replies.

D

DavidTapia

Participating Frequently

I need help!~ willing to pay $ for help..

i have original adobe cs3 masters collection on cd

Im using windows 10

adobe has instructed for cs3 - the cloud software will not work! so they gave me files to download...

i downloaded files form adobe online as instructed - & it simply does not install or work!

please help... david - Sydney - Australia

kglad

Community Expert

what problem did you see when trying to install (and what os)?

D

DavidTapia

Participating Frequently

kglad,

it was windows OS - windows 10 on PC

this was my entry point link...as instructed by adobe:

Obtain a new serial number | CS3, CS4

this link above asked me to type my original cs3 masters cd-serial key

then it took me to a page which told me to DELETE any cs3 adobe software from my pc & restart

then on the same page,

Download replacement CS3 installer:

3 files to download...for WINDOWS

i downloaded ALL of them...

LASTLY:

4 – Install

Do one of the following:

If the installer launches automatically, follow the onscreen instructions. If asked to install the download manager, click OK.
If the installer doesn’t start, wait for all the files to download completely. Then locate the download files, and double-click the .EXE file (Windows) or .DMG file (Mac OS). Follow the onscreen instructions to complete the installation.

--------

so i followed this & all i receive is a folder on my desktop names adobe CS3 - but this folder contains no EXECUTABLE fiiles... it is just a folder with documentation... no actual software or programs! & nothing is actually installed in my programs on the pc.

im stuck ?

testt66657423Author

Participant

Hi,

I didn't know. It just says installation fails, due to an error. I should contact the producer. Please, see screenshot (in German):

testt66657423Author

Participant

Akamia support team just answered me:

"Please be aware that the installation on Mac OS Sierra it is known to fail with the following error (screenshot attached). According to apple support forum, it is likely a bug on the mac OS. Here a reference document:https://discussions.apple.com/thread/7770207"

Attached was the error message from my last post. That's no good news for Sierra users...

Maybe someone else has an idea how I can download and install CS3 on my new machine?

C

coloradogigi

Participating Frequently

Hi,

I'm having the same issue trying to do the same thing, download CS3 with a new serial number. I'm on OS 10.6.8 using FireFox.

Did you ever figure out how to get it to work? This is the error message I get:

kglad

Community Expert

you have to get the serial number and cs3 version offered in exchange for your serial number via that link.

try a different browser.

[moved from Creative Suites to Downloading, Installing, Setting Up]

testt66657423Author

Participant

Hi kglad,

I have already exchanged the serial number.

Now, I need to download the installation file for CS 3 from this website. Therefore, I need first to download and install the Akamia NetSession Interface. But this doesn't work.

I have now tried Safari Version 11.0.3 (12604.5.6.1.1). The download of Akamia wokrs but installation failed again.

kglad

Community Expert

why did installation fail? ie, was there an error message?

Download replacement CS3 installer:

4 – Install

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