Direct contact (phone number or email address) of (Korean) support team for payment

[jieunl69430291]

I'm having problem to update my payment issue.

It says that payment had been made and I got confirmation email. But soon it has got denied or failed.

I used to use with the same card for years.

I think that I need to talk to someone directly because none of those answers on the website don't work.

Thank you.

[Ned Murphy]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[Ani*Adobe]

Hi there,

The payment is failing due to an issue with the card on file. Request you to please contact your credit card issue before next renewal attempts on 09/24/2019 & 10/01/2019.

^Ani

[andreap65465238]

I have the same problem. I have been unable to use Creative Cloud apps since yesterday. Adobe support reported that it was a system problem.

[Ani*Adobe]

Hi there, Apoligies for the poor experience. Support team has already escalated the issue to the backend team and will get back to you asap. Thank you for your patience. ^Ani