Direct contact (phone number or email address) of (Korean) support team for payment

Forum|Forum|6 years ago
September 19, 2019
2 replies
841 views

I'm having problem to update my payment issue.

It says that payment had been made and I got confirmation email. But soon it has got denied or failed.

I used to use with the same card for years.

I think that I need to talk to someone directly because none of those answers on the website don't work.

Thank you.

This topic has been closed for replies.

Ani*Adobe

Community Manager

Hi there,

The payment is failing due to an issue with the card on file. Request you to please contact your credit card issue before next renewal attempts on 09/24/2019 & 10/01/2019.

^Ani

andreap65465238

Participant

I have the same problem. I have been unable to use Creative Cloud apps since yesterday. Adobe support reported that it was a system problem.

Ani*Adobe

Community Manager

Hi there, Apoligies for the poor experience. Support team has already escalated the issue to the backend team and will get back to you asap. Thank you for your patience. ^Ani

Ned Murphy

Legend

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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