Does Adobe Chat ever pick up?

I had the same problem when I wanted to cancel, no one picked up for a long time. I started a new chat saying I wanted to upgrade my service and miracle of miracles, they responded within minutes

Last time I contacted Adobe via chat, I got a chat partner as soon as I pressed return.

My waiting time normally is under 5 Minutes.

adobe support is the worst customer service i've ever experienced.

They take millions from us and no support is available, they think they're great but i'm switching from xd to sketch anyways.

I started a chat session and after waiting for 30 mins they picked up, then i did not know because they don't send a browser notification or even a sound to open the tab.

Then they shut down the session.

You guys should not try purchasing an adobe product because you'll get no support, if you subscribed to a plan then you cannot cancel it or even remove your credit card.

Thanks adobe for this experience.

Yes, first attempt I was waiting for a chat agent for an hour. Second attempt, now just over an hour. I am rapidly coming to the conclusion that Adobe is not only trying to force us into "pay as you go" options by making CS software painful to install and use, but even more nefarious "take it or leave it" support policy.

I am using CS3 on my old Windows 10 laptop no problem. To get it registered, I had to go through the long process of downloading the "special" copy offered in support, and applying a new product activation number. I am now trying to set up a brand new laptop, and between Microsoft Office Professional and Adobe CS3 I am pulling my hair out. I installed CS3 using the new method (download/ new product activation number) and the akamai installer choked midway through the download. It finally completed, but none of the apps would run (non-responsive on startup). I go to uninstall, and Acrobat 8 would not uninstall on 3 tries. The adobe cloud cleaner would not clean it up. Ultimately I had to restore from a factory system image...thrice.

Now, finally, I get an agent, who tells me to do what I have just done...without removing the copy on my old system. I am at the point I have nothing to lose, but am getting to the point I want to call the better business bureau and raise hell.

Has anyone else had any luck with completing install of a current activated product on a new machine?

Ridiculous! Support is sooo bad!

@adobe I have been on line for 75 minutes waiting for a rep so I can cancel my account.  NO answer.  Who can help me?  Is there really someone on the other end of the chat line?

I had the same problem in the evening - I waited over half an hour -  and then tried again next morning and got through immediately  Not that they were any help so it was a waste of time contacting them

I have never, ever, got through to chat. But if I wait long enough, like 30 - 60 minutes, I can usually get a customer service rep who is probably better at convincing me that s/he is a Nigerian Prince.But to bring this down to reality, Adobe (like the airline industry) is only after profits and increasing the wealth of the 1% at the expense of the rest of us.

I have been waiting 2 hours and now just lost the connection trying with a new window to get help, Second attempt to chat and phone help not available. If I knew the tech lingo, I might be able to use the forum, but I don't. I am angry. And OLD.

What sort of problem are you having? Perhaps one of the product experts here in the forums can help you while you wait for chat to pick up.