Does Adobe Chat ever pick up?

[acrobat overprint preview]

Does Adobe Tech Support ever answer chat requests? I don't think so. All I ever get is "Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly." and no one ever answers. They have a monopoly so what can we do?

[Moved from the Forum comments forum (which is for issues with these forums themselves) to a more broad Creative Cloud forum - moderator]

[Szalam]

What sort of problem are you having? Perhaps one of the product experts here in the forums can help you while you wait for chat to pick up.

[Cookies2]

Is dropbox part of adobe cloud?    I had the cloud, photoshop, lightbox etc. but when windows did that security update about two months ago my whole computer got wiped out.  With the help of geek squad I got almost everything back -- but not photoshop, lightbox, etc.    They say I still have the cloud but I'm not sure.     I was told to call photoshop and they can find it with my Adobe ID, I cannot get them on the phone nor is their chat available.

[onDWalls Creations]

Dropbox is not part of Adobe. Go to Dropbox.com and sign in to your account with user name and passwor. You’ll be able to connect and any files you stored will still be there.

[onDWalls Creations]

Choose your perfect individual cloud solution - Dropbox

[robertm98083554]

I have been waiting 2 hours and now just lost the connection trying with a new window to get help, Second attempt to chat and phone help not available. If I knew the tech lingo, I might be able to use the forum, but I don't. I am angry. And OLD.

[onDWalls Creations]

I’m going to try later tonight off peak hours.

Don W.

[barbaraw67575764]

I have been on line for 75 minutes waiting for a rep so I can cancel my account.  NO answer.  Who can help me?  Is there really someone on the other end of the chat line?

[acrobat overprint preview]

I have never, ever, got through to chat. But if I wait long enough, like 30 - 60 minutes, I can usually get a customer service rep who is probably better at convincing me that s/he is a Nigerian Prince.But to bring this down to reality, Adobe (like the airline industry) is only after profits and increasing the wealth of the 1% at the expense of the rest of us.

[onDWalls Creations]

Since it’s 24 hr try late in the evening your time. If you can find a phone number try calling

Don W.

[shahamf33759695]

thanks so much

[timothyc92195214]

I had the same problem in the evening - I waited over half an hour -  and then tried again next morning and got through immediately  Not that they were any help so it was a waste of time contacting them

[викторияз31674208]

@adobe I have been on line for 75 minutes waiting for a rep so I can cancel my account.  NO answer.  Who can help me?  Is there really someone on the other end of the chat line?

[onDWalls Creations]

I finally got through on the phone by just holding on for a long time.1-800-833-6687.

[marianner96098565]

How long did it take? I've been holding for 90 minutes. Also initiated "chat" at the same time. No response there either.

[викторияз31674208]

Ridiculous! Support is sooo bad!

[BDriskell1955]

Yes, first attempt I was waiting for a chat agent for an hour. Second attempt, now just over an hour. I am rapidly coming to the conclusion that Adobe is not only trying to force us into "pay as you go" options by making CS software painful to install and use, but even more nefarious "take it or leave it" support policy.

I am using CS3 on my old Windows 10 laptop no problem. To get it registered, I had to go through the long process of downloading the "special" copy offered in support, and applying a new product activation number. I am now trying to set up a brand new laptop, and between Microsoft Office Professional and Adobe CS3 I am pulling my hair out. I installed CS3 using the new method (download/ new product activation number) and the akamai installer choked midway through the download. It finally completed, but none of the apps would run (non-responsive on startup). I go to uninstall, and Acrobat 8 would not uninstall on 3 tries. The adobe cloud cleaner would not clean it up. Ultimately I had to restore from a factory system image...thrice.

Now, finally, I get an agent, who tells me to do what I have just done...without removing the copy on my old system. I am at the point I have nothing to lose, but am getting to the point I want to call the better business bureau and raise hell.

Has anyone else had any luck with completing install of a current activated product on a new machine?

[Abambo]

BDriskell1955  wrote

I am using CS3 on my old Windows 10 laptop no problem. To get it registered, I had to go through the long process of downloading the "special" copy offered in support, and applying a new product activation number. I am now trying to set up a brand new laptop, and between Microsoft Office Professional and Adobe CS3 I am pulling my hair out. I installed CS3 using the new method (download/ new product activation number) and the akamai installer choked midway through the download. It finally completed, but none of the apps would run (non-responsive on startup). I go to uninstall, and Acrobat 8 would not uninstall on 3 tries. The adobe cloud cleaner would not clean it up. Ultimately I had to restore from a factory system image...thrice.

CS3 is a very old product. Don't complain if it does not run on the latest Windows system.

[Malagrodey]

adobe support is the worst customer service i've ever experienced.

They take millions from us and no support is available, they think they're great but i'm switching from xd to sketch anyways.

I started a chat session and after waiting for 30 mins they picked up, then i did not know because they don't send a browser notification or even a sound to open the tab.

Then they shut down the session.

You guys should not try purchasing an adobe product because you'll get no support, if you subscribed to a plan then you cannot cancel it or even remove your credit card.

Thanks adobe for this experience.

[sharonao6548880]

worst customer service, they sure know to collect the money...shame on you!!!

[Abambo]

I never experienced "worst customer service". May be you could explain what you wanted to do? You should, however, start a new thread, if it is unrelated to OPs post.

[Abambo]

Last time I contacted Adobe via chat, I got a chat partner as soon as I pressed return.

My waiting time normally is under 5 Minutes.

[jenvf]

I had the same problem when I wanted to cancel, no one picked up for a long time. I started a new chat saying I wanted to upgrade my service and miracle of miracles, they responded within minutes