Downloading previously purchased CS5

Report · Aug 29, 2016

Hi all,

I have paid for a subscription to CS5 and had it on my mac previously. I have since had to wipe the computer to speed it up and I now need to redownload all of the programs I had on it before the wipe, including the Creative Suite. I am unable to find the place to redownload the apps on Adobe's site without being redirected to the page where it encourages me to purchase The Cloud version of the CS.

Report · Aug 29, 2016

Downloadable installation files available:

Suites and Programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Lightroom: 6.6.1|6| 5.7.1| 5 | 4 | 3
Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

Report · Aug 30, 2016

I clicked on the link for CS 5.5 and have tried it many times. The issue now, is that the the program won't INSTALL, even though it is downloaded. I can't find any help on CS 5.5, everything redirects me to CC.

Report · Aug 30, 2016

what problem do you see when trying to install?

Report · Aug 30, 2016

Report · Aug 30, 2016

Can you see the screen shot?

Report · Aug 30, 2016

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Report · Aug 30, 2016

I am having the same problem trying to download and install CS6 on a new hard drive.

Report · Aug 30, 2016

Hi,

From where I can find and donwload Master Collection CS5 Spanish version. I read in other forum thread (here) that If I bought the spanish version my password (serial number) only works with it. So I've tried with the English version and it doesn't works for me, I've tried with CS5.5 Spanish version too and, obviously, neither works.

Could you help with this?

Thanks in advance.

Sergi

Report · Aug 30, 2016

Thanks for the reply. So if I have Creative Cloud also downloaded on my computer, will uninstalling it and performing the "clean" help me install CS 5.5?

Report · Aug 30, 2016

probably not.

Report · Aug 30, 2016

I got it to let me install CS 5.5, (the furthest I've gotten yet) but then when I attempted to use my serial number, it said it was invalid.

Report · Aug 31, 2016

@mikew, Error: "The serial number is not valid for this product" | Adobe Creative Suite

@sergP, Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools

@janets:

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Report · Aug 31, 2016

Hi, thanks a lot! but I think this is not my problem... I download perfectly cs5 english version but when I start the installation and I have put my serial number says that is not a correct number, and of course it is!! so if is not about the difference between the English version and the multilingual version I don't know what is the problem.

As you can see from this page page Descargar productos de Adobe Creative Suite 5 we cannot donwload the multilingual version, it doesn't exist even we bought it!! why? I don't know but I guess from others forum that probably this is our problem.

Is it possible to donwload the multilingual version that was sold in our country?

Thanks again

Report · Aug 31, 2016

i posted a link to the spanish (among other) language version.

Report · Aug 31, 2016

You are right!! sorry!! I don't know why I tried several times clicking over the link and always said access denied but finally has work!!

I have already intalled master collection again!!

Thanks a lot for your help!!

Report · Aug 31, 2016

you're welcome.

Report · Aug 31, 2016

I do not have Program Files\x86\Common Files\Adobe. I do not have anything to uninstall. The installer fails to initialize and doesn't get far enough to install any files. I have downloaded CS6 Master collection 3 times without any errors.

The files download to a 7Z archive file Mastercollection_CS6_LS16. In that folder there are 2 folders Adobe CS6 and Fonts. In the Adobe CS6 Folder there is a file Set-up.exe. When I open that I get a message asking me to run the brogram or cancel.When I run I immediately get the Installer fails to initialize error.

Report · Sep 01, 2016

@janet: download both the 7z and corresponding exe

put both in the same folder and double click the exe.