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Question

Downloading previously purchased CS5

Forum|Forum|9 years ago
August 29, 2016
3 replies
4603 views

Hi all,

I have paid for a subscription to CS5 and had it on my mac previously. I have since had to wipe the computer to speed it up and I now need to redownload all of the programs I had on it before the wipe, including the Creative Suite. I am unable to find the place to redownload the apps on Adobe's site without being redirected to the page where it encourages me to purchase The Cloud version of the CS.

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mikew38443401Author

Participating Frequently

I got it to let me install CS 5.5, (the furthest I've gotten yet) but then when I attempted to use my serial number, it said it was invalid.

kglad

Community Expert

@mikew, Error: "The serial number is not valid for this product" | Adobe Creative Suite

@sergP, Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools

@janets:

start at the top and work your way down applying applicable fixes until your problem is resolved.

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

if, your error is:

"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

first, rename OOBE Folder to OOBE.old.

to find OOBE:

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

if you're using a dvd to install:

copy the disc contents to a desktop directory and install from that directory.

if you're using a mac:

1. Try to Create a new user account in Mac with Administrator Priviledges.

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

5. Start the installation again.

if everything applicable above fails, check your installation logs:

http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

kglad

Community Expert

I do not have Program Files\x86\Common Files\Adobe. I do not have anything to uninstall. The installer fails to initialize and doesn't get far enough to install any files. I have downloaded CS6 Master collection 3 times without any errors.

The files download to a 7Z archive file Mastercollection_CS6_LS16. In that folder there are 2 folders Adobe CS6 and Fonts. In the Adobe CS6 Folder there is a file Set-up.exe. When I open that I get a message asking me to run the brogram or cancel.When I run I immediately get the Installer fails to initialize error.

@janet: download both the 7z and corresponding exe

put both in the same folder and double click the exe.

mikew38443401Author

Participating Frequently

Thanks for the reply. So if I have Creative Cloud also downloaded on my computer, will uninstalling it and performing the "clean" help me install CS 5.5?

kglad

Community Expert

probably not.

kglad

Community Expert

Downloadable installation files available:

Suites and Programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Lightroom: 6.6.1|6| 5.7.1| 5 | 4 | 3
Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

[moved from Creative Cloud Download & Install to Downloading, Installing, Setting Up]

mikew38443401Author

Participating Frequently

I clicked on the link for CS 5.5 and have tried it many times. The issue now, is that the the program won't INSTALL, even though it is downloaded. I can't find any help on CS 5.5, everything redirects me to CC.

kglad

Community Expert

what problem do you see when trying to install?

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