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rjvgo
rjvgo
Participant
September 9, 2017
Question

GoLive 9 is not allowing me to activate

  • September 9, 2017
  • 1 reply
  • 3095 views

The fact that the serial number generates a green check mark does not mean the activation works. I have been very patient for a week spending many hours on tech support and I can't get anyone to help with the GoLive 9 activation server problem. I have attached two screen shots showing that the activation server is dead as Adobe has said. The problem is that no one is helping generate a workaround for GoLive 9 (Mac). I need this software for older jobs that need tweaking, and all I ask is for you to provide a workaround to bypass the activation server for GoLive 9. Please, I'm tired of wasting so much time. I own two copies of version 9.

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 11, 2017

    Branching to a new discussion.

    Rjvgo I am sorry that you are facing difficulty activating GoLive 9.  You mentioned you contacted a member of our support team.  Do you have a case number from your interaction that I can reference?  Can you also please verify that the e-mail address, and phone number, listed under your account at http://www.adobe.com is accurate.

    rjvgo
    rjvgoAuthor
    Participant
    September 11, 2017

    Jeff, I already sent you the case numbers but here they are again:

    0223053164

    0223079292

    Email is <Removed by Moderator>

    Please reread what I sent you before as it has everything prior to talking with you, plus screen shots.

    Sent from my iPhone

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 11, 2017

    Thank for the update Rjvgo.  I removed your e-mail address as this is public forum accessible to anyone with Internet access.  I am investigating if the GoLive 9 activation server has been shut down.  I will update this discussion once I have more information.

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