A

Anonymous

Answered

How can I cancel a subscription with an account I can't even access?

Forum|Forum|8 years ago
July 15, 2017
4 replies
11560 views

How can I log into an account made with a student email I cannot access anymore? I need to cancel the subscription since I can't verify my account and set up. I can't log into the email, I can't reset password, there is no phone connected to the account.

Correct answer Ned Murphy

Cancel your Creative Cloud membership

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

H

Hayley33827395gg3h

Participant

Hi were you ever able to solve this problem? I have the exact same problem and none of these replies have helped. I'm so gutted being charged $80 a month for a program I don't use.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
<Removed by Moderator>
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

L

Lowri0D4C

Participant

Hi,

I can see this query was posted 4 years ago so I doubt I'll get a reply. But currently in the same predicament, and Adobe virtual assistant keeps just telling me to sign into it - which I can't because I no longer have access to the student account. What was your solution to this? I hope you see this!

Thanks,

Lowri

R

RebekahMD

Participant

I just went through this issue where I accidentally typed the wrong email address (which turned out to be owned by someone else) when setting up the account so I went here https://helpx.adobe.com/contact.html and got on the virtual assistant and walked through it until it offered to get a real person online. They canceled the subscription for me and gave me a confirmation #

Ned MurphyCorrect answer

Legend

Cancel your Creative Cloud membership

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHelp

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
<Removed by Moderator>
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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