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How to find OPM.db in Windows 10

New Here ,
May 03, 2018 May 03, 2018

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My CC app is blank. The forums indicate how to fix on Windows 7, but I can't find a fix for Windows 10 users.

The fix that seems to work most often is to remove the OPM.db but I can't find it.
I don't want to uninstall my apps and lose my settings to get CC working, and I can't uninstall CC without uninstalling apps.

Thank you.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , May 03, 2018 May 03, 2018

    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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Community Expert ,
May 03, 2018 May 03, 2018

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    Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

    Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder.  To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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