How to reactivate old CS3 software on a new machine?

Forum|Forum|10 years ago
November 18, 2015
1 reply
861 views

Support,

I have had Creative Suite 3 on my computer for years. Before I recently upgraded to a new computer, I deactivated CS3 so that I could reinstall/reactivate it on the new machine. While I've been able to re-download the software from your site, I am now unable to reactivate it with my original serial number (Removed by Moderator). Your assistance is greatly appreciated as there is no reason I should be denied use of software that I paid for just because it's old. Thank you very much.

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Sheena Kaul

Community Manager

Hi,

Is there any specific error message/code that you get?

If possible please post a screenshot.

I have checked your serial number; it is Production Premium CS3 Windows serial number

Regards,

Sheena

T

TroiGCAuthor

Participant

Thanks for the reply. I'll explain what I've done so far. I downloaded and installed the Adobe Premier CS3 software and input the serial number. It initially confirmed it was a good serial number but when the software tried to activate online I got a message simply saying that I needed to contact Adobe to accomplish this. Now when I try to open the program, it wants my serial number all over again, but now it won't accept it. No additional message pop-ups either--it just don't give me any other options.

Sheena Kaul

Community Manager

You can install any application via the complete Production premium CS3 installer as the serial number is to activate the complete package not single apps.

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