I am not able to download the Adobe Application Manager from the Creative Cloud site.

Forum|Forum|13 years ago
December 4, 2012
2 replies
5704 views

both Firefox 15.0.1 and IE9 give an error "cannot display webpage after clicking ok to start the Adobe Download Manager. Windows 7 Ultimate

Creative Cloud

This topic has been closed for replies.

J

jeroenv3a

Participant

I'm also getting an error on http://ffc-crawler.oobesaas.adobe.com/AdobeProducts/IDSN/8/osx10/AAMmetadataLS16/AdobeApplicationManager.dmg

browsers can't find the server

ping returns unknown host

ping: cannot resolve ffc-crawler.oobesaas.adobe.com: Unknown host

Abobe NOC techs ought to get up to speed on this, I have my main creative cloud on my desktop and now can't install it on my macbook air and have a presentation so am in a bit of a bind as they say

T

Todd Heckel

Adobe Employee

Hi there - sorry this is happening. If you are still experiencing this could you send a screenshot? What product are selecting to launch the download manager?

thanks,

Todd

jg716

Inspiring

Todd... I think there is a server issue on the Adobe end. I get the same thing in IE9 and Chrome on Windows 64-bit. I just did a fresh windows install today and if I log into Creative Cloud and click any of the download links it first pops up a dialog that says the download manager will download. Click OK and it throws an error in both IE9 and Chrome - basically saying it can't find:

http://ffc-crawler.oobesaas.adobe.com/AdobeProducts/PHSP/13/win32/AAMmetadataLS16/AdobeApplicationManager.exe

Jeffrey_A_Wright

Community Manager

Jgrotto I apologize for the fact you are facing this difficulty. I am starting a virtual machine shortly and will see if I can duplicate your experience.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded