I can't uninstall CS4

Forum|Forum|11 years ago
May 8, 2014
1 reply
2212 views

I migrated to a new macbook pro... none of the adobe products worked... says "licensing for this product has stopped working"

so I did everything listed on this page... "Error "Licensing has stopped working" | Mac OS"

none of it worked and last "solution" was to uninstall and reinstall creative suite.

now when I try to uninstall I get the message "Startup error: Required support files are missing"

well no kidding, as the "Solutions 1-5" instructed me to delete folders... I replaced them all where they came from and still I get the same message that files are missing.

So I can't launch what's there and can't uninstall to fix the problem... HELP PLEASE

This topic has been closed for replies.

Correct answer John Waller

Steps which often work in these situations:

Run the Adobe Cleaner Tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Reboot
Reinstall CS4 (don't migrate anything from your old Mac)

John WallerCorrect answer

Braniac

Steps which often work in these situations:

Run the Adobe Cleaner Tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Reboot
Reinstall CS4 (don't migrate anything from your old Mac)

ChoovioAuthor

New Participant

Thanks for responding so quickly... I tried to run the "Adobe Creative Suite Cleanup" it won't launch. Do you know how to manually uninstall all the files?

John Waller

Braniac

No idea, I'm afraid. The Cleaner tool has always worked for me. It's very thorough.

When you say it won't launch, what exactly happens? Any error messages or codes?

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