Licensing FAQ: How do I reset my activations?

Report · Aug 13, 2015

FAQ: How do I reset my activations?

If you are already signed in to Creative Cloud on two computers and you need to sign in on another, you can just sign out of one of the first two. If this is not possible because you are at another location or no longer have the computer, you can follow these instructions:

Try signing in to the third computer.

You will get a message that your activation limit has been reached.

Select “sign me out of all other computers or devices” to reset your logins.

Now you will be able to login on the new computer.

Please see this link for details:

Creative Cloud "Activation limit reached" or "sign-in failed" errors

Please see this link for installation information:

FAQ: How do I download and install Creative Cloud Apps?

If you have difficulty, you can contact support at this link to reset your activations: Contact us.

Scroll down and click on the blue bar that says, "Still need help?” Contact us."