Message - Could not download Creative cloud Apps, Photoshop CC2015.5, CC2015 & CS6 ( ext) as Adobe members on monthly subscription from CREATIVE CLOUD APPS menu as there all apps are shown for trial ver. or purchase.

[manikg86468333]

Message :-

I am a member of Adobe Creative Cloud Apps & contributing monthly subscription of Rs.676.00 from 22.05.2015 to the current month from my SBI Credit Card. I am using PC with OS Windows 7, Professional, 64 bit . I require two softwares (1) Adobe Photoshop CC 2015.5,  Adobe Photoshop CC 2015, & (2) Adobe photoshop CS6 Extended (X86). I have Creative Cloud apps software which was updated very recently . Now when I download the softwares,  option "Buy Now" or "Trial" version  are showing in Creative cloud  brouser , previously there were are no such restrictions, when I click to download any apps from Creative Cloud brouser, autometically downloaded without any "trial" or "Buy" mode .  This may be due to the fact that Creative Cloud Application Unexpectedly revert to Trial Mode.

Regarding Photoshop CS6 - Extended, I have downloaded & installed the software but could not activate it . when I click "icon" in the brouser , message giving "photoshop extended trial - your trial has expired " when I click "Licese this software", sign in screen appears , I am signing in , click " continue" --nothing happens , previous screen reappears & nothing happens .

The matter has previously been advised through  "Adobe Support Centre - Contact Us" & received advise from  Ned Murphy on 23.10.2016 & 30.10.2016 , John T. Smith on 24.10.2016 and Nancy O on 28.10.2016 through e-mail. I have tried following their advise but could not solve the problem.

I am suffering from this problem since 2-3 months , now I am asking for your opinion that if I cancel my monthly subscription and reopens & pay the subscription as a fresh. Whether the problem, making this, will be solved or not?. Otherwise I have close my membership forever. 

So I request to solve my problem  such that I can activate above  softwares.

[TanujSandal]

Moving to Downloading, Installing, Setting Up​

[Bani Verma · Accepted solution]

Hi Manikg86468333,

I have reviewed you Adobe ID you have utilized to post here, and found that your Adobe Creative Cloud Photography plan subscription is active and there are no issues with your subscription, i would recommend you to try all the troubleshooting steps shared in the following thread and share the results: Creative Cloud Wont install to Windows