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J
j9lemmon
Inspiring
April 28, 2017
Question

Photoshop CS3 will not launch - "You cannot use this product at this time"

  • April 28, 2017
  • 1 reply
  • 3966 views

I have used Photoshop CS3 on a Win 7 Desktop with Intel i5-3570, 64 bit OS for 6 months. Recently when I tried to launch it I got this messge:

"You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product... or contact Adobe customer support for help."

Following instructions from an Adobe Forum, I uninstalled ALL my Adobe applications, then ran the Adobe Creative Cloud Cleaner Tool available at this location:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then I rebooted and tried to reinstall, but the install failed, only installing Shared Components.

Any advice is greatly appreciated.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2017

was there an error message after your attempt to reinstall?

if yes, and it's in english, attach a screenshot of it.

if there was no error message, Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements

J
j9lemmonAuthor
Inspiring
May 1, 2017

Thanks, kglad. Here is screenshot after a failed attempt to install Flash, Flash Video Encoder, Photoshop, Adobe Version Cue and Shared Components. Some Shared Components were installed, the rest failed.

Thanks,

John

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 1, 2017

retry installing using compatibility mode, xp sp2

if that fails, you'll need to open the log files to get more information

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