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patrickpictures
patrickpictures
Participating Frequently
May 7, 2015
Answered

Premiere Pro CC serial number??? Won't open despite my paying for it to

  • May 7, 2015
  • 2 replies
  • 11230 views

I have paid for Premiere Pro CC, but it will not allow me to load it. It keeps saying my trial version has expired and asking for a serial number. I have a payment confirmation so where is my serial number? How do I open the program I've paid for?

This topic has been closed for replies.
Correct answer Ned Murphy

Try signing out and back in to the CC desktop application.

Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html


Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-how-to

2 replies

Sheena Kaul
Sheena Kaul
Legend
May 7, 2015

Hi Patrick,

There are no serial numbers associated with CC.

Please refer to the help document below to fix this error:

Creative Cloud applications ask for serial number

Regards,

Sheena

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    May 7, 2015

    Try signing out and back in to the CC desktop application.

    Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html


    Activation & deactivation help
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-how-to

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