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patrickpictures
Participating Frequently
May 7, 2015
Answered

Premiere Pro CC serial number??? Won't open despite my paying for it to

  • May 7, 2015
  • 2 replies
  • 11230 views

I have paid for Premiere Pro CC, but it will not allow me to load it. It keeps saying my trial version has expired and asking for a serial number. I have a payment confirmation so where is my serial number? How do I open the program I've paid for?

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Correct answer Ned Murphy

Try signing out and back in to the CC desktop application.

Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html


Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-how-to

2 replies

Sheena Kaul
Legend
May 7, 2015

Hi Patrick,

There are no serial numbers associated with CC.

Please refer to the help document below to fix this error:

Creative Cloud applications ask for serial number

Regards,

Sheena

Ned Murphy
Ned MurphyCorrect answer
Legend
May 7, 2015

Try signing out and back in to the CC desktop application.

Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html


Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-how-to