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pbaanen
pbaanen
Participating Frequently
February 4, 2015
Answered

Re: I can't update or install creative cloud desktop mac. Error 204

  • February 4, 2015
  • 1 reply
  • 3227 views

I have the same problems. Did a uninstall of CC. Downloaded the standanalone version of Creative Cloud Installer.app  version 2.9.0.465

It still does not work. The first time I get a 214 error, the next try it is a 204 error.

I'm on OS X 10.9.5

The LBS.log has these lines:

....

02/04/15 15:20:38:223 | [ERROR] |  | ACC | LBS | WorkflowManager |  | FileUtils | 38642 | Error Failed open the dylib /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib while getting its version

02/04/15 15:20:38:223 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 38642 | Failed to get the PIM version from location: /Applications/Utilities/Adobe Creative Cloud/utils/AdobePIM.dylib

02/04/15 15:20:38:223 | [ERROR] |  | ACC | LBS | PDM | PackageDownloadManager |  | 38642 | Failed to create folder at temp location for download operations

02/04/15 15:20:38:944 | [ERROR] |  | ACC | LBS | PDM | PackageDownloadManager |  | 38738 | Could not init xml parser with download manifest file at

02/04/15 15:20:39:030 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 38642 | PDM stopped with fatal error in downloading PIM with error -3

02/04/15 15:20:39:141 | [ERROR] |  | ACC | LBS | WorkflowManager |  |  | 38642 | Failed in DOWNLOAD PIM

....

The installer will download a file manifest.xml  on the root folder of the startup disk.

IMPORTANT: I think there is an error in that file, as there are two slashes in the path at the end  instead of one in the <validation_data> line:!!

Here is the contents of manifest.xml:

<manifest>

    <version>1.0</version>

    <asset_list><asset><asset_size>890434</asset_size>

            <validation_data>https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_9_PDIMPackage_465//validation.xml</validation_data>

            <asset_path>http://ccmdl.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_9_PDIMPackage_465/PDIM.zip</asset_path>

            <sequence_no>1</sequence_no>

            <asset_type>ZIP</asset_type>

            <actions><action><name>extract</name>

                    <type>oobe</type>

                    <sequence_no>1</sequence_no>

                </action>

                </actions>

        <asset_uncompressedSize>1987394</asset_uncompressedSize></asset>

    </asset_list>

</manifest>

Note: the path:

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_9_PDIMPackage_465//validation.xml

i think it should be:

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_9_PDIMPackage_465/validation.xml

Please advice if this is incorrect, and if that can be fixed!

Thanks, Peter

This topic has been closed for replies.
Correct answer Faam Reclame Royale

Peter I don't have any additional suggestions.  Please contact our support team directly at Contact Customer Care.  You are welcome to reference this discussion.


My 204 problem has been solved after upgrading to Yosemite. Thanks for your support!

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 4, 2015

Branching this to a separate discussion.

Peter the discussion you responded to there was restrictions in place on the network which were affecting the downloading performance.  I branched this to a new discussion as it is unlikely you have an identical environment unless you work for the same organization.

What errors are you able to locate in the DLM.log?  This is the log which contains the information regarding the connection failures.

pbaanen
pbaanenAuthor
Participating Frequently
February 5, 2015

Hi Jeff,

Thanks for responding. The DML.log seems fine. No errors in the last tries. Here is the last bit of it:

----------

02/05/15 10:22:08:087 | [INFO] |  |  |  |  |  |  | 70689 | *******************start of Download****************

02/05/15 10:22:08:087 | [INFO] |  |  |  |  |  |  | 70689 | GDE Version is 2.8.0.1

02/05/15 10:22:08:089 | [INFO] |  |  |  |  |  |  | 70689 | The file to be downloaded is https://prod-rel-ffc.oobesaas.adobe.com/adobe-ffc-external/core/v1/applications?name=CreativeCloud&name=CCLBS&osVersion=10.9.5&platform=osx10

02/05/15 10:22:08:089 | [INFO] |  |  |  |  |  |  | 70689 | Going to download the file at /tmp/A62E4FF3-86D2-4941-8007-C1986062E173/applications.xml

02/05/15 10:22:08:190 | [INFO] |  |  |  |  |  |  | 70689 | Preference: Client has set the preference for single stream download

02/05/15 10:22:09:301 | [INFO] |  |  |  |  |  |  | 70696 | **File download complete.**

02/05/15 10:22:09:799 | [INFO] |  |  |  |  |  |  | 70640 | *******************End****************

02/05/15 10:22:09:949 | [INFO] |  |  |  |  |  |  | 70711 | *******************start of Download****************

02/05/15 10:22:09:949 | [INFO] |  |  |  |  |  |  | 70711 | GDE Version is 2.8.0.1

02/05/15 10:22:09:950 | [INFO] |  |  |  |  |  |  | 70711 | The file to be downloaded is https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_9_PDIMPackage_465/manifest.xml

02/05/15 10:22:09:950 | [INFO] |  |  |  |  |  |  | 70711 | Going to download the file at /manifest.xml

02/05/15 10:22:10:051 | [INFO] |  |  |  |  |  |  | 70711 | Preference: Client has set the preference for single stream download

02/05/15 10:22:10:758 | [INFO] |  |  |  |  |  |  | 70716 | **File download complete.**

02/05/15 10:22:11:078 | [INFO] |  |  |  |  |  |  | 70640 | *******************End****************

------

This will download the  manifest.xml file to /manifest.xml

(which is already strange that it is placing it in the root folder).

But then it can't find something, and I think there is a problem in the downloaded manifest.xml. See my previous entry: have another look at the line:

<validation_data>https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/packages/ACCC_2_9_PDIMPackage_465//validation.xml</validation_data>


At the end there are 2 slashes instead of one. That must be wrong, and might be why the installer can't find it. Have you looked at that?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 5, 2015

Peter thank you then it does not appear you are facing a download error.  Error 204 does indicate either a file permission error or insufficient disk space.  Is there any type of security software or restrictions which may be interfering with the installation files being written to the temporary directory?

If you try downloading and installing while logged in under a local administrator account do you face the same file permission error?

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