Once again, I find myself UTTERLY DISGUSTED with the ineptitude of the support staff at Adobe. For a company that charges hundreds of dollars for their products you'd think they would actually have decent staff able to help with problems with their software… Apparently I'm asking way too much.
My questions still unanswered and the problem from May 13, 2016 STILL not resolved. You folks need to seriously get it together.
Robert Sheldon (in the Help department) sent me this message: "Kindly setup skype its free search on google and provide your skype ID so support person will contact you Immediately as a live chat." I've done that. No call has come.
I've just wasted another 3 hours, with chat support, with staff (whom I contacted myself when it became obvious the Skype call back was not going to be forthcoming) asking the same questions over and over and don't have any clue what they are doing. The 'Adobe Application Manager' your staff member Shilpa insisted I download during our chat 'support' (June 11, 2016 : 24:15am EST) has achieved precisely NOTHING and in fact seems to have made matters worse. Trying to uninstall these programs is now blocked at 2% completed, and frozen and unmoving for the last hour.
Where is the help to get problems resolved in a timely matter.
Adobe, your service is embarrassingly poor.
Unimpressed is an understatement.
WARNING... any request to use Skype is a SCAM... Adobe does not use Skype
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