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frederikb12270058
New Participant
June 18, 2018
Answered

Stuck in infinite "Syncing" loop.

  • June 18, 2018
  • 2 replies
  • 13635 views

Hi

I have had the error of Creative Cloud telling me i cant save in my folder because i dont have permission, for the last month or so. EXTREMELY frustrating. Today it had a new update for creative cloud, and it seemed like that bug had gone away. Which made me happy, because now i can use a product that i pay for every month.....  Unfortunately, my Creative Cloud was not fixed, but instead became completely useless.. now i am stuck in an infinite "syncing" loop, that will not allow me to sync new files at all.

I have tried all suggested bug fixes but nothing helps...

Seriously... i have been using photoshop for the last decade, and i rarely had any issues with it. But since changing it to the cloud format, and since i started using creative cloud, i have been showered with bugs and errors on a regular basis... come on??!

Please help?

Regards

Frederik

This topic has been closed for replies.
Correct answer David__B

Hi Frederik,

Sorry to hear about your difficulties and frustration.

I’ve seen some other recent reports of sync running continuously and never completing.

https://forums.adobe.com/message/10367869?tstart=0#10367869

Maybe try these suggestions

1) One of the people on the posted resolved by installing some pending OS updates.

2) A second person resolved it by recreating some of the CoreSync database files. They mention the continuous sync being brought on by changing the location of the Creative Cloud Files folder.

Please try these steps after stopping all of the sync related processes

  1. First, stop syncing and shut down the Creative Cloud app
  2. Second, just in case, delete all temporary files in AppData\Local\Temp
  3. Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
  4. Finally, launch the Creative Cloud app and start syncing

Let me know if these help,

Best,

- Dave

2 replies

carloso88605644
carloso88605644
New Participant
October 30, 2020

The easiest way I've found to solve this issue is to go to the Creative Cloud app > Your work (top tab) > Cloud Documents > Find the document and Right Click > Duplicate.

That usually solves the issue. You can then delete the file that wasn't working. 

 

    housecreative
    housecreative
    New Participant
    April 8, 2021

    Thanks! this worked for me

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    June 18, 2018

    Hi Frederik,

    Sorry to hear about your difficulties and frustration.

    I’ve seen some other recent reports of sync running continuously and never completing.

    https://forums.adobe.com/message/10367869?tstart=0#10367869

    Maybe try these suggestions

    1) One of the people on the posted resolved by installing some pending OS updates.

    2) A second person resolved it by recreating some of the CoreSync database files. They mention the continuous sync being brought on by changing the location of the Creative Cloud Files folder.

    Please try these steps after stopping all of the sync related processes

    1. First, stop syncing and shut down the Creative Cloud app
    2. Second, just in case, delete all temporary files in AppData\Local\Temp
    3. Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
    4. Finally, launch the Creative Cloud app and start syncing

    Let me know if these help,

    Best,

    - Dave

    F
    frederikb12270058Author
    New Participant
    June 18, 2018

    Hi Dave

    Thank you for the hasty response, it is greatly appreciated.

    Unfortunately, as stated in my first post - i have already tried these "solutions" and they did not fix my problem.

    I have not moved my creative cloud folder or in any way done something different to trigger the bugs. The bugs came from one day to another , and the lastest one came when i updated my creative cloud app today.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    June 18, 2018

    Hi Frederik,

    Thanks for confirming these are things you have tried. A few additional questions to better understand.

    • Are you on Windows or Mac?
    • You may need to repeat some of the steps after the update, can you confirm that this is something you've done (sorry to ask again)?
    • What AV software do you use?
    • Are you behind a firewall or proxy?
    • Would it be possible to test if the same thing occurs using a different internet connection?

    Thanks,

    - Dave

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